Lead Support Analyst, Oracle HCM & Financials

Employer
Schroders Investment Management
Location
Singapore, Singapore
Salary
Competitive
Posted
08 May 2022
Closes
07 Jun 2022
Ref
14113389
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Who we're looking for

We are seeking for an Oracle HCM & Financials Support Analyst to join our Global Technology (GT) Corporate Applications Support Team based in Singapore. The ideal candidate should have experience working in a support and/or delivery role within an Oracle ERP Fusion environment. This is primarily a functional role to provide support to the Global HR and Finance Teams along with global staff who use the Expenses and Procurement modules. Ability to work under pressure, problem solving issues and ensuring excellent client engagement is crucial for this role.

Technology at Schroders:

There's a huge amount of change going on at Schroders. Technology's shaping our business more and more, so there are many opportunities waiting to be grabbed. And because we're a big financial player, we can put hefty backing behind good ideas. We're a serious business - we have enormous responsibilities to our clients and shareholders. But just because we're suited and booted, that doesn't make us stuffy; our tech teams are friendlier and more informal than you might expect.

The base

The role will be based in our APAC regional hub in Singapore, with a mix of working from home as well as working from our central business district office in Capita Green. The team The GT Corporate Applications Support team consists of 17 staff in 3 global locations, London, Singapore and Cochin supporting over 90 global applications 24/5 which are used by Finance, HR, Tax, Legal, Compliance and Risk departments ranging from in-house built applications, 3rd party vendor applications and Cloud based applications.

What you'll do

Reporting to the Global Technology Manager for Corporate Applications within the Global Technology Production function, the individual selected will predominately provide support to the global Finance and HR teams for Oracle ERP Fusion.

The scope of the role includes
  • Regional systems and London based global systems
  • Business user queries, processes, data and usability
  • Provide 1st & 2nd line support to the business in Asia, Europe, UK and US
  • Own all reported application incidents through to successful resolution
  • Reduce incidents through continuous support process improvement
  • Sponsor change required to drive down support issues
  • Monitor production environment processes

Key Responsibilities:
  • Ensuring that incidents are correctly processed, assessing business and technical impact and severity
  • Interact with the Corporate Agile team and external 3rd party vendors to troubleshoot and resolve complex problems
  • Taking ownership of application incidents and ensuring that they are resolved, this includes retaining ownership of incidents that require 3rd Line or GT Change activity to resolve
  • Ensuring communication to the business community remains active
  • Monitoring of application events alerts, job schedules, capacity monitors and performance KPI's.
  • Creation and ownership of change requests are raised to address any of the above issues
  • Working with the Support Capability Lead for GPS contributing to the continuous support improvement process
  • Perform system health checks and proactive maintenance tasks
  • Proactively share knowledge with the team and update the knowledge base with support documentation (Confluence and SharePoint)
  • Work to provide services to agreed SLA's
  • Implementation of Application configuration settings onto the Production environment.

The knowledge, experience, and qualifications you need
  • At least 5 years of experience in a support role for Oracle ERP Fusion environments
  • Experience working on Oracle HCM & Finance modules (eg. HR Operations, Compensation and Benefits, Performance and Talent Management and Recruitment. General Accounting, Expenses, Receivables, Fixed Assets, SLA, Cash Management , Procurement, Tax, Tools and Fusion Accounting Hub)
  • Experience on support and delivery of Oracle Cloud applications
  • Experience on support and/or development of applications with a SQL Server or Oracle back-end database
  • Experience on MS Windows Architecture and its integration into a Corporate environment
  • Experience working on Agile methodology
  • Experience on Microsoft Azure Cloud
  • Experience on Windows AD Groups and Role Based Security knowledge
  • Experience working in an environment where part or all of application support is offshore

What you'll be like
  • Enjoys technical and analytical work
  • Ability to work under pressure and to deadlines
  • Enjoys problem solving, planning and organizing
  • Enjoys working in a team environment and willingness to develop a broad business and application/system knowledge
  • Ability to work independently and manage time effectively within a support working environment

We're looking for the best, whoever they are

Schroders is an equal opportunities employer. You're welcome here whatever your socio-economic background, race, sex, gender identity, sexual orientation, religious belief, age or disability

(SIN01708)

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