Corporate and Workplace Solutions, Hospitality Operations, Analyst, Singapore

Goldman Sachs
Singapore, Singapore
08 May 2022
07 Jun 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
OUR IMPACT Reporting to the Regional Lead of Hospitality in Hong Kong, this role acts as the subject matter expert in delivering excellence in Dining, Conference and Reception Services , and Ground Transportation and providing consistent client experience in all offices across Asia Pacific with particular focus on South East Asia and Mumbai.
HOW YOU WILL FULFILL YOUR POTENTIAL The role includes, but is not limited to:
  • Hospitality Operational Management & Control
    • Support the seamless delivery of services across the different business lines, in adherence to Global Service Standards and the latest operating protocols
    • Partner with our vendors to deliver the best-in-class Hospitality provision. Build vendor relationship at a local level to ensure that GS continues to benefit from the broader relationship through working collaborating with the regional team
    • Build relationships with key business stakeholders to support the operation, drive improvement and maximize the impact of client interactions
    • Support an integrated workforce experience across Onsite Solutions, looking for opportunities to connect teams and pool resources
    • Work with the vendor and colleagues across the region to identify operating efficiencies, opportunities to mitigate risk and introduce innovation into the service
    • Ensure operations meet the highest Health & Safety and food standards. Ensure adherence to audit protocols and risks are logged in the Vendor Risk Portal, and remediation plans are implemented in a timely manner
    • Contribute to the Real Estate projects, and drive Hospitlaity requriements supporting the design and operation of future amenity space
    • Partner with the ESG team to drive sustainability across the Hospitality businesses, including Tier 2 diverse vendor spend targets and Net Zero goals
    • Collaborate with the HCM - Wellness and internal/external auditios and other similar stakeholders to ensure compliance with Hygiene, Health and Safety best practices
  • Operational vendor management - driving the seamless integration of vendor services to a 'one team' model
    • Supports and manages commercial relationships, service providers and strategic partners
    • Support the regional manager on the liasion with revenue partners on industry trends & relationship with firm clients
    • Vendor Management Office and Procurement Contract Management liaison for Singapore and Mumbai
Basic Qualifications
  • 2-3 years of all-rounded experience as an operational manager with front and back of house hospitality experience in a 5 star environment
  • Personal integrity, initiative, leadership qualities and the ability to work as part of a team in an environment that demands excellence, time and energy
  • Serves as an effective role model with strong leadership skills
  • Ability to develop credibility with clients
  • Strong communication skills with proven ability to build and maintain relationships
  • Creative strategist and problem solver who delivers dynamic solutions
  • Proven track record of delivering service excellence
Preferred Qualifications
  • Strong organizational skills with the ability to manage multiple responsibilities while maintaining high quality standards
  • Exceptional time management skills and ability to adapt style as the situation requires
  • A strong sense of commerciality with sound negotiation skills
  • Results-oriented - ability to balance multiple, time-sensitive projects while maintaining a longer term, strategic focus
  • Prior experience in hospitality space planning is a plus
  • Fluency in English and Chinese is a plus
Who We Are
The Corporate and Workplace Solutions Division (CWS) focuses on commercial management, client support, advisory solutions, strategic planning, risk management, people security, real estate strategy and the enablement of collaboration and productivity tools across the firm.
We deliver a world-class work experience and environment, managing the firm's corporate real estate strategy, client engagement solutions, essential commercial and risk management functions and flexible digital workstyles that drive the firm's operating efficiency and productivity.


At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

© The Goldman Sachs Group, Inc., 2021. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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