Relationship Manager

6 days left

IRESS Market Technology Ltd
Singapore, Singapore
Competitive Salary
23 Apr 2022
23 May 2022
Job Function
Wealth Management
Industry Sector
Finance - General
Employment Type
Full Time
Who We Are:

At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world's most established financial brands to new and disruptive players, we help improve every aspect of our clients' businesses so that they can work better, every day. Iress is one of Australia's largest technology companies and employs more than 2,300 people across Australia, United Kingdom, Africa, Canada, France, New Zealand and Asia.

The Role:

This role is responsible for building and maintaining relationships with key existing clients that are of significant strategic importance to the organisation. Viewed as an essential link between the needs of the client and the capabilities of Iress to meet those needs, the Relationship Manager ensures that both parties deliver on their contractual commitments, build a mutually beneficial, sustainable relationship and ensure any opportunities for new business within the client portfolio are identified and converted into revenue growth.

What you will be doing:
  • Build and maintain relationships including being a trusted contact point for key decision makers
  • Engage with clients to understand their overall strategy, business problems and priorities and where we can deliver solutions
  • Achieve agreed monthly, quarterly, and annual revenue targets that incorporate client retention, and uplift from increased usage and the sale of additional solutions
  • Achieve agreed activity targets that focus on regular proactive client engagement in line with a structured plan. Engage with clients regularly and in line with a structured engagement model
  • Apply the Iress commercial ways of working in all activities including engaging with clients and prospects via our chosen methodology, process and tool-set
  • Produce and implement successful client management plans
  • Lead commercial negotiations and ongoing revenue forecasting for clients
  • Work with clients to implement and ensure adoption of Iress products. This includes proactively educating clients on new release functionality or features and the benefits this brings to their business
  • Support the delivery of new and enhanced product features and propositions to the market by establishing clear adoption and account plans, following the necessary internal process to engage specialists for complex requirements
  • Is a point of escalation and information for client support teams and may be occasionally required to assist with the management of tickets to ensure optimal client experience is maintained

What you will need:
  • Experience within the Wealth Management Industry
  • At least 5 years experience in a similar role
  • Commercial and able to contribute to broader business conversations
  • A natural networker and strategic relationship builder - internally and externally
  • Excellent negotiation skills and organisational skills
  • Strong commercial and financial acumen
  • Willingness to travel overseas to meet clients

Why work with us?
  • 6 paid days per year to extend your weekends
  • State-of-the-art offices
  • Equity grants for our top 25% performers
  • Annual Profit Share when Iress meets its annual profit targets
  • Access to learning and development programs through Udemy
  • 3 days' leave per year for charity initiatives
  • Global 36-hour hackathon
  • Starting school leave - 8.5 days of leave to assist your kids with the transition to school
  • Discounted health insurance premiums

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