Client Onboarding Service Lead

Singapore, Singapore
28 Apr 2022
20 May 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Client Onboarding Service Lead


As a Barclays Client Onboarding Service Lead within Wholesale Client Onboarding (WCOB) you will join the team that focuses on managing clients through the cycle of onboarding and KYC refresh across Corporate, Investment Banking and Markets. Your role will be to build out an effective framework to ensure successful delivery of service to our Business stakeholders, whilst Ensuring successful delivery of Service to Business stakeholders through enabling forward looking oversight of Service Level Agreements and robust, consistent MI reporting.

As a single contributor role, you will be required to partner closely with Asia and Global( WCOB) functions/teams to ensure successful delivery of (WCOB) Service and Strategy in Asia.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

What will you be doing?
  • You will be responsible for the operational embedment and business level reporting and management information required to both run and report service performance
  • Partnering closely with global Service Management Office, ensure alignment to global capacty & scheduling including, providing operational capacity forecasting,
  • Overseeing demand management and ensure continued interlock and demand forecasting with service buyers
  • Reporting across Asia (WCOB) functions, including establishing golden source of data for each function, consistent format of reporting and governance of MI
  • Partnering closely with global Analytics team, to ensure all reporting are aligned with global reporting, including service, capacity, change and business management
  • Preparing and coordinating all communications for Asia (WCOB), including internal team and external stakeholder communications
  • Ensuring appropriate end to end reporting is available and interlocked with key stakeholders in alignment with global reporting
  • Providing robust governance, preparation and coordination of key Leadership forums
What we're looking for:
  • Prior experience of KYC Operations, Anti-Money Laundering, Bribery and Corruption and / or Financial Crime Operations and the ability to transform vision into deliverable products
  • 5+ years experience in inaugural set up, restructure and ongoing optimisation of global operating models and complex operational service structures
  • Experience working with region / jurisdictional requirements & regulations within a global operating model, with a deep understanding of operational process and procedur
  • Experience of partnering closely with operations/technology to identify and deliver operational savings. Process reengineering, data analytics, robotics, automation
Skills that will help you in the role:
  • Proven experience working with complex operational and metrics, management information, commercial performance metrics and complex cost allocation models
  • Formal external qualification/accreditation in project management methodology or equivalent experience
  • Previous track record of transformation, demonstrated ability to take cost out without putting function at risk from a regulatory and legal perspective
Where will you be working?

Our office is located in Marina Bay Financial Centre, which has been carefully crafted into a "city in a garden". Overlooking the scenic skyline along the Marina Bay waterfront, the green spaces and rooftop terraces have been designed to optimise employee well-being. The centre provides an integrated live-work-play development, surrounded by shops, restaurants, gyms and an alfresco dining area. Our convenient office location means you're just a 5-minute walk from the nearest MRT station.

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