Analyst, Collector, Risk Management GroupÂ

Employer
DBS Bank Limited
Location
Singapore, Singapore
Salary
Competitive
Posted
05 May 2022
Closes
19 May 2022
Ref
14773149
Job Function
Operations
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Business Function
Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments, and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.
Job Objective
To maximise the recovery of past due outstanding by taking effective and persistent collection actions against past due account holders.
Responsibilities
  • Front-end Collector manages accounts in 1 - 29dpd and manages the flow thru to the next delinquency level. The collector will assist and educate the customer to make regular prompt payment and the same time convince the customer the benefit of having a good credit record with the Bank. Telephone conversations with the customer should be courteous and brief.
  • Dunning of Front-end Accounts for all unsecured accounts in the Auto Dialer (UIP).
  • Handle all inbound calls
  • Provide customer with relevant information and appropriate means to arrange payment to the Bank.
  • Handle customer's queries / concerns / objections in an objective and empathetic manner. Active listening is a key component here.
  • Meet or exceed customer's expectation by offering solutions to genuine default cases.
  • Ensure waivers granted are within the empowerment matrix.
  • For customers facing financial distress or facing hardship, recommend repayment plan. Ensure that all the relevant information is conveyed to the customer.
  • Provide administrative work related to collection efforts such as updating delinquent account history, accepting payment instruction, adjustment to payment apportionment, reversing charges and sending of duplicate statement/letters.
  • Promptly escalate irregular cases to team leader for advice and direction.
  • Take ownership from the point of contact to resolve customer's issues.
  • Manual dunning when assigned by team leader.
  • Exercise due diligence in compliance and control in minimizing risk exposure to the Bank.
  • Any other adhoc duties assigned by the Team Leader
Requirements
  • Degree/Diploma holder with 2 to 3 years experience
  • Highly motivated team player with relevant experience
  • Able to manage difficult customers and situations independently
  • Excellent interpersonal and communication skills
  • Good analytical and decision-making skills
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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