VP, Transfer Agency

Employer
Funds Partnership Asia, EA Licence No: 15C7420
Location
Singapore, Singapore
Salary
Competitive
Posted
08 May 2022
Closes
07 Jun 2022
Ref
11869229
Job Function
Accounting/Audit/Tax
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Duties:
  • Manage a team in processing investor new account openings, subscriptions, redemptions, maintenance activity, investor confirmations, and capital activity reporting to clients.
  • Responsible for providing stellar service and delivery to assigned clients and their investor base.
  • Liaise with partnership accounting, relationship teams, new business team, business process analysts, and other internal groups to address clients' servicing and operational needs.
  • Provide daily oversight of the team's performance via business metrics and active engagement. Regularly evaluate staff capacity and productivity measures to ensure workload balance and efficiency.
  • Embed a culture of continuous improvement. Analyze current processes and make technological or operational enhancements to improve efficiency within the group.
  • Actively communicate and meet with clients to discuss servicing related issues or product offerings; participate in functional service meetings or client visits.
  • Display a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity.
  • Address training and development across the team. Work with Training and business SMEs to build team's knowledge, skills and understanding of the client base and business.
  • Provides input and support to budget management process.

Requirements:
  • A College or University degree is preferred
  • 8-10 years' Transfer Agency experience
  • Experience handling various types of funds - both onshore and offshore, traditional (especially UCITs), and alternatives (Hedge, PE)
  • Excellent oral and written communication skills
  • Team supervision/management experience
  • Client servicing mindset and ability to instill a client centric culture across the operations; adept at strengthening relationships with key clients
  • Self-starter with the ability to function independently in a fast-paced, dynamic and demanding environment.

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