Senior L2 Application Support (Core Banking & Digital online Platforms)

Avaloq Asia Pacific Pte Ltd
Singapore, Singapore
08 May 2022
07 Jun 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Company Description

Writing the future. Together.

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

By joining Avaloq, you'll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold - to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at

Job Description

Your team (The L2 application support analysts/engineers have ownership to resolve incidents/issues in productive environment, monitoring to ensure application availability, stability, They coordinate and work with other DevTech support units (e.g. L3 teams) in order to resolve Incidents and Problems that affect the Client services.)

Your mission (3 to max. 5 bullet points)
  • Hold Accountability and End to End ownership of any product related problems which clients report via the respective ticketing systems.
  • Banking functional knowledge and experience is a must specially in the area of Investment related transactions (OTC , Stex , Fx etc) and this is required to resolve business transactions related issues from our wealth clients.
  • to be able to handle EOD batches which are running post COB hours and to be on standby as well until the batch deliverables are fully transferred to the respective downstream of the Wealth Clients or Financial Institutions .
  • Able to work in different shifts (night on-call, day shift and adhoc weekend support).
  • Apart from Incidents , to be able to handle Service requests , RFIs as well as assist Problem Manager whenever product specific support is required .

What you need (3 to max. 5 bullet points)
  • Degree/Diploma with 5-7 years experience in Banking /financial sector/any relevant domains is a must .
  • Detailed knowledge and skills of Avaloq Core Platform with certification
  • Knowledge of Avaloq Front Platform
  • Proficient in SQL , able to read and translate code into business language as well as from requirements to complex Select Queries or Scripts also required .
  • Experience in handling Production batch using tools like Control-M, Autosys, Zena (used in this position).
  • Windows/Unix/Linux experience to handle BAU activities like file transfers, troubleshooting
  • must be very fluent in English and a clear demonstration of strong communication skills and this is required to manage internal and external stake holders.
  • ITIL Incident, Problem and Change process knowledge and able to handle industry standard ticketing tools.
You will get extra points for the following (max. 3 bullet points)
  • ITIL V4
  • Any other business function knowledge and experience (Portfolio Management , Credit and Cash related transactions)
  • Any Automation /Scripting as well as Cloud Technologies (AWS ) .
Additional Information

Now let's talk about perks and compensation
We offer high flexibility in regards to working models (e.g. part time and home office models are possible depending on business requirements). Our base salaries are competitive and if you prove to be a superstar, you might even be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out "Success Share Units" depending on its performance in a given year.
At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone's' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.

Don't be shy - apply!

Please only apply online, preferably with pdf documents.
Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.
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