Senior Associate/Associate, Digital Channel Specialist, CBG Digital Banking, Consumer Banking Group

Employer
DBS Bank Limited
Location
Singapore, Singapore
Salary
Competitive
Posted
10 May 2022
Closes
09 Jun 2022
Ref
14836221
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Job Purpose
  • Define business requirements for digital channel initiatives, review functional specifications and participate/sign off on User Acceptance Testing (UAT) along with processes and documentation
  • Manage Stakeholders across functions.
  • Able to foster strong Collaboration with cross functional business partners (including Customer Experience, Marketing, IT, Finance, Legal, Compliance, Risk, Operations and others) to develop holistic, end-to-end digital solutions that fulfil customer and business needs.
  • Improve customer satisfaction on our Digital Channel. Monitor the Voice of Customers feedback channels to identify areas for improvement, define short term action points and permanent fixes to remove pain points.
  • Design customer migration and communications plan through online marketing campaigns and engagement efforts to increase Improve channel usage
  • Perform Channel tracking and drive analysis through Data. Use of qlikview and AA data to perform customer analysis and track customer usage and tractions.
Requirements
  • Minimum 4 years' experience in banking industry preferably with strong knowledge on retail products.
  • Knowledge in data analytics and familiarity with data analytical tools, such as Tableau, Adobe Analytics would be a strong advantage.
  • Experienced in digital channel management, gathering business requirement and performing user testing and verifications.
  • Good understanding of banking products and related processes.
  • Excellent communication skills
  • Customer-centric and think out of the box.
  • Keen interest in emerging digital trends and how to apply them to improve our digital customer experience.
  • Able to apply design and experience thinking.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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