Operations Support Analyst

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Handling of operation processes including order placement & contracting for Mutual Fund & Fixed Income Securities.
• Liaise with other processing teams within Regional Investment Operations to ensure end-to-end smooth processing.
• Ensure that the day-to-day processing of orders is completed smoothly adhering to the cut off times.
• Meet the Business expectation on operational matters and facilitate a high degree of customer satisfaction.
• Timely handling of transactions and exceeding the Service expectation with internal clients.
• Detailed oriented to handle the large volume of daily transactions.
• Able to work under time pressure.
• Able to work amicably with others in the team to ensure work is completed smoothly.

• Regional Investment Operations (RIO) is a Center of Excellence (COE) for Wealth Management Operations supporting Regional Consumer Bank.
• The department does processing for Mutual Funds, Fixed Income, & Equities.
• There are several processing functions such as Order Placement, Settlements, Asset Servicing, Maintenance and Pricing functions.
• Job Description:
• Support the Mutual Funds / Bonds / Structured Notes / Equities related processing for Asia Pacific Countries
• Handling of operations processes including order placement, entry posting, account reconciliation
• Ensuring quality processing and adherence to Citi Policies and Controls
• Liaison with other processing teams in RIO, Product team and country operations teams located in countries supported by the department
• Ensure that the day to day processing of orders is completed smoothly adhering to the cut off times
• Meet the Business expectation on operational matters and facilitate a high degree of customer satisfaction
• Timely handling of large volume of transactions and exceeding the Service expectation with internal clients.

• Qualifications
• Bachelors degree or relevant
• Ability to work in diverse environments and cultures
• Minimum 1 to 2 year's work experience preferably in operations
• Knowledge of investment products especially around Mutual Funds and Fixed Income Securities
• Responsible, organized and ability to work under pressure and multi-task in a fast paced environment with tight deadlines
• Provide high quality service to internal customers
• Articulate with strong communications skills both written and spoken
• Good Team Player
• May need to work on Singapore Public Holidays

Job Family Group:
Operations - Core

Job Family:
Operations Support

Time Type:
Full time

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