Customer Success Specialist

Employer
eFinancialCareers Global
Location
Singapore, Singapore
Salary
Competitive
Posted
12 May 2022
Closes
11 Jun 2022
Ref
14864157
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
What you'll be doing...
  • Be an advocate of eFinancialCareers - drive the value of our products, share best practices, coach clients to become product experts.
  • Be the voice of the customers; identify gaps and risks, work with internal cross-functional team to bridge the gap and improve our product offering
  • Maintain high levels of user engagement and satisfaction
  • Proactively and continually look for new ideas to improve product adoption and customer success
  • Build long term relationships with clients to ensure renewal
  • Partner with Account Managers to identify upsell opportunities and drive growth
  • Creative problem solving, troubleshoot and escalate issues where necessary
  • Play the role of a Project manager for add-on branding & advertising products, ensure the timely delivery and setup of these products

We are looking for people who have...
  • Experience working for an online or SaaS company
  • Minimum of 3 years in similar client-facing role or have gained excellent, skills in Client Relationship Management or Account Management
  • Proven experience working with CRM Systems

Bonus if you...
  • Are passionate about customer success and experience
  • Are a self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Have excellent organizational and time management skills
  • Can handle multiple projects simultaneously and maintain attention to detail
  • Are comfortable training and conversing with groups of people large and small, with strong interpersonal skills and ability to influence

What's In It For You...

In addition to providing exciting work, plenty of learning opportunities, and a collaborative work environment, we provides top notch health and dental benefits and generous paid time off.

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