Data Owner - APAC/EMEA Legacy Franchises

Singapore, Singapore
12 May 2022
11 Jun 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

As a key leader in Personal Banking and Wealth Management (PBWM) Chief Data Office, you will drive execution of critical aspects of our data transformation, data strategy and data governance policy. As part of the Federated Chief Data Office organization, as Data Owner for APAC/EMEA Legacy Franchises you will partner with data consumers in the divestiture consumer markets to agree on the scope of critical data quality challenges and ensure that the data operating model is implemented to reduce data risk. Managing the implementation of the new data operating model amid the challenges of managing divestitures will present unique challenges that you will help to solve. Remediation of issues will include partnering with various business and technology functions. You will help build a deep, comprehensive, and documented understanding of key data, data processes, and data flows. Partnering with business data stewards will be required to ensure maintenance of key artifacts and overall data quality improvements.

You will be hands-on leading the consolidation of disparate information about the data, as well as ensuring a sustainable understanding of how data flows through operational and analytic platforms in the legacy franchises of APAC and EMEA. Through the work that you drive we will institutionalize an enhanced understanding of information assets at an aggregate level, data concept level, and data attribute level. The role partners with other colleagues within Legacy Franchise businesses and various technology teams to build the knowledge and assess the current state of the businesses' information infrastructure. This information is key input to the development of informed target state plans and execution roadmaps. You will lead an agile team to fulfill the Chief Data Office's commitments to reducing Citi's data management risks, as well as support the cultural shift toward active data management and ownership.

  • Serve as a thought leader and understand all aspects of Citi Data Governance Policy, data standards, and data procedures, including but not limited to data lineage, metadata, data quality, data remediation, and issue management. Thought leadership can be displayed in many ways, including influencing the content of data procedures and determining how issues will be remediated.
  • Manage an agile team comprised of CDO, technology, and business contributors that will deliver on requirements. This includes the adoption of CDO capabilities as required by Policy and regulatory commitments. Management scope includes project planning, prioritizing requirements, seeking diverse points of view for optimal solutions, resolving issues, as well as influencing the Enterprise Chief Data Office and other central functions.
  • Collaborate with the Data Governance Office, Enterprise Chief Data Office, Federated Chief Data Office, Consumer Business Operations and Risk Controls (CBORC) and IT to identify, recommend and/or implement processes and technologies that support successful deployment of PBWM Enterprise Data obligations.
  • Understand the business and business processes to provide insights into PBWM's end-to-end data flows and the critical data elements that flow across PBWM's systems. Partner with Data Stewards to drive end-to-end management and consistent usage to maximize the trustworthiness in PBWM data.
  • Identify data quality "hot spots" or points of exposure. Determine strategies to improve data quality controls and monitoring routines to de-risk points of data quality vulnerabilities using CDO approved tools and solutions.
  • Create or support the creation of data and system flow documentation and process maps. Work to align other key data capabilities including metadata repositories, data dictionaries, data lineage, business process maps, and training materials with the data and system process flows.
  • Institute and manage change management processes related to data and system flow documentation and related data governance procedures.
  • Continuously identify and support opportunities to streamline and simplify the execution of data transformation initiatives and data capabilities.

  • Manage an agile team to improve PBWM's data quality and ensure compliance with data governance policy.
  • Support the PBWM Chief Data Office. Share best practices. Seamlessly navigate between CDO, technology teams and PBWM data stakeholders.
  • Be a trusted and informed advisor/partner to Legacy Franchise regional teams, FCDO regional teams and lines of business staff members.
  • Prepare and present status updates and solutions to stakeholders, business partners, and technology teams in a succinct manner to drive decisions and actions.
  • Lead meetings and working sessions to solve issues, challenges, and risks by factoring input from partners and diverse points of view.
  • Promote "data as an asset" and influence culture change to make the organization increasingly more data-driven.

  • 15+ years of experience, including 8-10+ years' managerial experience
  • Financial service acumen & or experience to lead large cross functional initiatives
  • Excellent relationship management, communication, and presentation skills
  • Excellent knowledge of consumer financial services regulatory environment required
  • In-depth understanding of the various financial service business models, expert knowledge of advanced statistical techniques and how to apply the techniques to drive substantial business results
  • Creative problem-solving skills
  • Experience with data management processes and tools and applications, including process mapping and lineage toolsets
  • Strong and proven knowledge of structured/unstructured databases, data modeling, data management, rapid / iterative development methodologies and data governance tools.
  • Experience managing teams across diverse locations.
  • Led efforts to solve data flow / data design issues / challenges / risks with input for solutions from cross-functional team members and diverse viewpoints.
  • Coached or mentored direct team members and indirect team members.
  • Regularly provided timely action-focused status updates to management and stakeholders.
  • Led initiatives within a line of business. Regional and Global experience preferred, but not required.
  • Demonstrated relationship management and advisory skills with sponsors, key stakeholders, partners and team members in both Business and Technology forums.
  • Proven/strong presentation skills, business and technical writing, and verbal communication skills to support decision-making and actions.
  • Outstanding problem-solving and critical thinking skills to recognize and comprehend complex data flows and designs. Self-motivated and able to dynamically determine priorities.
  • Strong understanding of data governance issues, policies, regulatory requirements and industry information affecting the business environment.

Preferred Qualifications
  • At least 15+ years of experience in banking and financial services industry, information technology, data management and governance.
  • Knowledge of Private Banking / Wealth Management services and core expertise in Banking and Investment Finance products, as well as experience using large datasets for the preceding services and products.
  • Familiarity with leveraging agile practices to quickly deliver high-quality results.
  • Experience as a product owner for an agile team.

  • Master's degree in business, Finance, Engineering, Information Systems, or an equivalent combination of education and experience.

Job Family Group:
Decision Management

Job Family:
Data/Information Management

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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