Product Business Analyst - CRM Salesforce Engineering

Employer
Goldman Sachs
Location
Singapore, Singapore
Salary
Competitive
Posted
12 Jun 2022
Closes
13 Jul 2022
Ref
14895242
Job Function
Banking
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
OUR IMPACT
CRM Engineering team is charged with using CRM tooling, principles and practices to transform processes and optimize the client relationships experience. We operate across Global Markets Division and in many cases across the firm to find and deploy technologies that provide uplift to the CRM ecosystem.

CAREER DEVELOPMENT OPPORTUNITY
This role provides a fantastic opportunity to have an impact within GS Global Markets Division as the prevalence and velocity of CRM Tooling grows - this role also provides an opportunity to interact at firm level, engaging the firm-wide initiatives and projects.

RESPONSIBILITIES AND QUALIFICATIONS
DESIRED SKILLS & EXPERIENCE
Technical:
  • Demonstrate understanding and provide leadership on Salesforce implementations, including but not limited to: requirement gathering, analysis, design, configuration, integrations, system testing and production support
  • Exhibit propensity to solve complex problems
  • Review and implement product enhancements utilizing software development methodology
  • Leverage advanced data management and data analysis skills to define and implement product roadmap and strategy
  • Demonstrate understanding of systems architecture and concepts and acting as subject matter expert for internally designed products
  • Partner with Engineering teams to resolve issues with production applications and work with users on training and adoption
Communications
  • Able to translate technical CRM capabilities to a non-technical audience
  • Demonstrate interpersonal skills and an ability to develop relationships with stakeholders
  • Articulate issues clearly and communicate effectively with all levels of the organization
  • Listen well and be receptive to others' ideas and suggestions, encouraging open and collaborative dialogue among team members
Client Focus
  • Identify client needs and work to optimize the foundations of great client experience using CRM tooling and technology
  • Establish, cultivate and leverage relationships to identify and execute on process enhancements
Risk Management
  • Articulate operational and risk impacts related to a specific task or procedure
  • Develop controls to proactively manage risks in this domain (e.g. entitlement; data proliferation control etc.)
Management, Leadership & Culture
  • Foster a culture of solving the firm's problems and driving towards business value
  • Ability to manage a plan across multiple competing priorities (multiple platforms, all of which will have different needs at different times)
PREFERRED QUALIFICATIONS
  • Salesforce Admin Certification
  • Salesforce implementation and project delivery experience using software development lifecycle methodologies
  • 2-7 years' experience in high velocity delivery


ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2021. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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