MGR/AVP, Anti-Scam Investigator, Fraud Management Advisory

Singapore, Singapore
18 May 2022
01 Jun 2022
Job Function
Risk Management
Industry Sector
Finance - General
Employment Type
Full Time
OCBC Bank is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's. Recognised for its financial strength and stability, OCBC Bank is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

Division Description
Group Legal and Compliance (GLC) supports the Bank in all legal, regulatory and compliance matters. The division ensures that the Bank's businesses comply with policies, procedures and relevant laws, rules and regulations issued by Monetary Authority of Singapore and other local regulators.
Apart from being a legal advisor on litigation, trademark filings and other legality issues where relevant, GLC plays an important role as undertakers of the bank-wide regulatory compliance and anti-money laundering initiatives. This includes developing policies and procedures to manage and mitigate risks relating to money laundering and financing of terrorism, as well as monitoring, detection and combating of money laundering and financial crime activities.

Key Responsibilities:
This role works closely, in a 24/7 operations, with the Singapore Police Force Anti-Scam Centre (ASC), in coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for fraudulent activities.
Shift Hours (3 rotating shifts)
  • Shift 1 (7.30 AM to 5.00 PM)
  • Shift 2 (1.30 PM to 11.00 PM)
  • Shift 3 (10.30 PM to 8.00 AM)

Other responsibilities include:
  • Apply freeze/earmark of bank accounts in accordance with operational requirements.
  • Coordinate with Anti-Scam Centre ("ASC") to assist in tracking and recovering funds lost by our customers.
  • Ensure that instructions to act on accounts and provision of banking information are supported with police orders.
  • Ensure proper daily takeover and handover in accordance with 24 hours operational arrangement.
  • Review the escalations received from Business Units and update a Fraud Database for trend analysis and reporting. Conceptualize and implement, where possible, new ideas for the explanation of past, current and future fraud trends.
  • Enhance market intelligence network by maintaining a working relationship with all industry members to keep abreast of fraud management developments, threats and trends.
  • To fulfil other responsibilities as and when required by the management in line with changing fraud trends and patterns.
* Office may be based at Police Cantonment Complex (391 New Bridge Road)

The ideal Candidate will meet the following requirements:
  • University Degree or equivalent preferred.
  • 3 years relevant experience in fraud risk management or fraud/scam incident handling preferred.
  • Must be able to perform shift hours (3 rotating shifts - shfit allowance is provided)
  • Experience in law enforcement and investigation processes would be an added advantage. Possess good working relationship with law enforcement agencies.
  • Have good working knowledge of cyber frauds and social engineering modus operandi will be an advantage.
  • Have knowledge of the financial services industry, specifically in consumer and corporate banking.
  • Intermediate-level knowledge in Microsoft Word, Excel, Power Point, Project Management and other necessary applications.
  • Presents self in a confident and professional manner.
  • Independent, resourceful and enthusiastic with a high sense of integrity.
  • Good interpersonal skills.
  • Good analytical skills with ability to work independently with minimum supervision in a fast-paced and under intense pressure.
  • Strong team player.
  • Highly adaptable in an ever-evolving digital environment
  • Must be able to speak, read, write and understand the primary languages used in the workplace. Additional language skills are advantageous for this post but not essential.
  • Systematic approach with good organization and planning skills.
  • Excellent written and communication skills with the ability to communicate at all levels.
  • Relevant investigative skills - interviewing, report writing, evidence gathering, fact finding and analysis, delivering briefings and presenting evidence at internal, civil, criminal, and/or disciplinary proceedings - would be an added advantage.

At OCBC, we recognise your drive, passion and talent. We will bring out the best in you and empower you to excel. Fulfil your life goals and career ambitions with us.

*We regret that only shortlisted Candidates will be notified.

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