Client Services Specialist

Customer & External Relations

• Responsible for providing superior customer service as the point of contact across a range of research and data products, ensuring all clients perceive Moody's to be the provider of choice.
• Handle a large volume of phone calls and emails received each day from various sources, including facilitation of client tickets from creation to resolution.
• Resolve client issues, complete specific client requests, and advance product requests to the appropriate Service Specialist or Product Team.
• Facilitate interaction between external clients and internal analysts/economists.

Internal Relations

• Develop excellent working relationships with colleagues within Customer Service and in the broader organisation.
• Provide constructive feedback to the wider business.
• Inform relationship managers of significant client requests and identify potential sales leads.
• Support new product initiatives and/or marketing campaigns as defined by Marketing team.
• Works under close supervision.

• Undergraduate/first-level degree (e.g., Bachelor's degree) preferred.
• Excellent verbal and written communication skills.
• Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
• Demonstrated experience in a customer service role preferred.
• Exposure to financial industry, banking and/or financial markets preferred.
• Proficiency in Mandarin or Korean is a must due to client base

Sales OU
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody's (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody's combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com .

At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
Moody's Analytics provides financial intelligence and analytical tools supporting our clients' growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today's business leaders confidently navigate an evolving marketplace.