Business Manager, Bancassurance

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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The Role Responsibilities
Strategy

• Work with Global Head of Banca on executing the business strategic agenda, as and when required and support delivery of Banca business growth / revenue targets

Business

• Support Global Head of Banca to continuously improve controls and process productivity and efficiency and drive a standardisation agenda for the business.
• Engage with Country Banca teams to support business growth plans

Risk Management

• Strengthen first line operational risk management in Banca by ensuring there is a framework for effective management of operational risks across the product / business and compliance with applicable internal policies, and external laws and regulations
• Support rollout of Enterprise Risk Management Framework (ERMF), including the Banca Operational Risk Framework (ORF) agenda and drive the monthly Residual Risk Assessment process on behalf of the Global Head of Banca in coordination with the Banca country teams
• Establish audit readiness within Banca globally and act to minimise audit failures
• Support zero audit overdue findings and maintenance of Established Management Control Awareness ratings for all Banca audits
• Drive and support other control initiatives for Banca

Governance

• Embed the revise Group Conduct Management Framework (including Conflicts of Interest) in Banca and drive ongoing monitoring and adherence across the Global and Country Banca teams.
• Work with Global Head of Banca and COO WM Product to establish an optimal control and operating infrastructure aligned to business objectives
• Prioritise business operating issues with the Global Head of Banca including troubleshooting of specific problem areas and take proactive measures to identify and manage forward looking risks.
• Oversee the reporting of insurance metrics on products
• Work with control functions / COO team to comply with the highest standards of regulatory conduct and compliance standards as defined by internal and external requirements.
• Management of Insurance Product Provider & Product Oversight discussions to provide governance oversight on existing risks and emerging trends
• Ensure that identified risks are subject to appropriate remedial action, escalated to the relevant committee if required and followed through to closure.

Process

• Deliver and maintain optimal global design standards for business and products related processes are fit for business purpose. Work with Compliance to ensure adherence to Conduct-related matters and regulatory standards / requirements. This includes end-to-end assessment of operational risk, establishing and maintaining relevant assurance checks and risk metrics to manage operational risks, act on breaches, and approve or remediate deviations from global standards.
• Drive continuous improvement of processes to improve client experience and efficiency

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support Banca in achieving the outcomes set out in the Bank's Conduct Principles .
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Global Head of Bancassurance and his direct reports
• Global Head, CFCC Advisory, Wealth Management and her direct reports
• Senior Operational Risk Officer, WM Products and WM Operations and his direct reports
• Head of Portfolio Management Group and her direct reports
• Group Bancassurance team
• Country Bancassurance teams
• Country WM COO teams
• CPBB Business Risk Management team
• COO, WM Products and his direct reports
• COO, Wealth Management and her direct reports
• Group Internal Audit

Key Behaviours

• Ability to work with senior management to support execution of business strategy
• Ability to deliver and drive an appropriate governance and control operating environment
• High level of sustained personal motivation
• Responsibility and perseverance
• High standards of professional integrity

Our Ideal Candidate

• 12+ years experience in control & governance or Banca / WM product related role
• Market Knowledge: Awareness and understanding of the Bancassurance business. Sound knowledge across process, controls and operations in the remit.
• Process Management: In depth knowledge of process management.
• Stakeholder Management: Capable team player with good communication (both written and verbal) skills
• which help complement the overall team. Strong interpersonal skills with the ability to collaborate with cross-border, multi-functional, multi-cultural, multi-product teams to achieve superior results
• Governance, Oversight and Controls: Ability to identify and assess the effectiveness of the bank's
• arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas. An understanding of the risks facing the role.
• Good business judgment with the ability to prioritise an extensive and complex set of issues
• Results orientation, exceptional energy and ambition to drive process and systems changes across geographies
• Strong intellect with superior analytical, problem solving and decision-making skills

Role Specific Technical Competencies

• Insurance Products and Processes
• Banking Products and Processes
• Risk Management
• Regulatory Compliance

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