Collections Performance Manager, Consumer Banking

Role Responsibilities

To design, execute, manage and take responsibility for the operational performance of Collection and Recovery in various markets.
Ensure process and procedure optimization across markets, and create a sustainable operating rhythm for improvement of operational efficiency & effectiveness.
Ensure effective management of key cost drivers, loan impairment and capacity planning, and identify opportunities to deliver cost savings and headcount optimization.
Be the key liaison with various stakeholders in group, country, RRSSC & external partners to drive collections operational excellence agenda.
Design and implement Collections optimization and growth agenda in a manner that enhances effectiveness and efficiency while fulfilling risk control requirements

Functional Responsibilities:

Create operating group for regional operational reviews and drive the project tasking for individual countries for execution initiatives to enhance operational metrics, collection infrastructure, capacity optimization and loan impairment.
Create a high performing collections team that is able to meet the desired business objectives.
Continuously improve operational indicators, process and control standards to improve operational efficiency and effectiveness while reducing loan impairment and improving operational risk indicators
Driving on the Straight Through Collections (STC) framework to enhance Collection structure and enable digitization.

Key Requirements:

5+ years of experience in Retail Banking Credit in the country & global role
Working knowledge of Collections and understanding of key portfolio indicators
SAS experience is added advantage
Strategic and forward-looking with strong analytical and data interpretation skills
Excellent stakeholder management and communication skills - written and oral
Strong understanding of risk policy, processes and infrastructure and operational risks

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