Collections Performance Manager, Consumer Banking

Employer
BTI Executive Search Pte Ltd, EA Licence No: 01C4394
Location
Singapore, Singapore
Salary
Competitive
Posted
17 Jun 2022
Closes
17 Jul 2022
Ref
15465268
Job Function
Banking
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Role Responsibilities
  • To design, execute, manage and take responsibility for the operational performance of Collection and Recovery in various markets.
  • Ensure process and procedure optimization across markets, and create a sustainable operating rhythm for improvement of operational efficiency & effectiveness.
  • Ensure effective management of key cost drivers, loan impairment and capacity planning, and identify opportunities to deliver cost savings and headcount optimization.
  • Be the key liaison with various stakeholders in group, country, RRSSC & external partners to drive collections operational excellence agenda.
  • Design and implement Collections optimization and growth agenda in a manner that enhances effectiveness and efficiency while fulfilling risk control requirements


Functional Responsibilities:
  • Create operating group for regional operational reviews and drive the project tasking for individual countries for execution initiatives to enhance operational metrics, collection infrastructure, capacity optimization and loan impairment.
  • Create a high performing collections team that is able to meet the desired business objectives.
  • Continuously improve operational indicators, process and control standards to improve operational efficiency and effectiveness while reducing loan impairment and improving operational risk indicators
  • Driving on the Straight Through Collections (STC) framework to enhance Collection structure and enable digitization.


Key Requirements:
  • 5+ years of experience in Retail Banking Credit in the country & global role
  • Working knowledge of Collections and understanding of key portfolio indicators
  • SAS experience is added advantage
  • Strategic and forward-looking with strong analytical and data interpretation skills
  • Excellent stakeholder management and communication skills - written and oral
  • Strong understanding of risk policy, processes and infrastructure and operational risks

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