FVP/VP, Head, Fraud Risk Management, Internet Banking, Fraud Investigation Unit

United Overseas Bank
Singapore, Singapore
17 Jun 2022
17 Jul 2022
Job Function
Risk Management
Industry Sector
Finance - General
Employment Type
Full Time
FVP/VP, Head, Fraud Risk Management, Internet Banking, Fraud Investigation Unit

Posting Date: 12-Jun-2022

Location: SG

Company: United Overseas Bank Limited

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department
The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Personal Financial Services
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities
Fraud Risk Management - Head, Fraud Investigation Unit, Internet Banking
* Oversight and lead the investigation functions with the given team capacity & travel required
* Participate in the investigations work and ensure due diligence and case review and investigation being conducted in a professional & fair manner.
• Understand market fraud methods and situations, and constantly updating the industry and market fraud intelligence NEW Fraud MO.
• Interact with external parties such as SPF, Anti Scam Center (ASC) and Fraud counterparts in FIs to maintain fraud information exchange.
• Participate in project development of CASA fraud fraud risk management team and perform User UAT support for the new fraud system
• Develop & Own the operational process & procedures for the team related to CASA fraud & suspicious transactional fraud and investigations handling process.
• Supervise, manage and provide training to staff on the CASA fraud investigations team.
• Manage customer's complaint, interview and possess good written and verbal communication skills.
• Assist & Prepare monthly stats and reporting of scam CASA cases to be submitted to Head of Fraud Risk Management (Retail Banking) and other management committee.
* Others task and duties assigned by the reporting line manager and management
*Manage team (Define R&R, Evaluation, Promotion and etc)
*Provide steer and guidance to the team in relation to the project.
*Plan and designate project resources, prepare budgets and monitor progress

1. Setting up a fraud investigation units to take charge of suspicious banking activities investigations.
2. Prevention of fraud loss for banking customers and assist them in clarification of banking activities in case
they're victims of Phishing scam, Love scam, or Job scam etc.
3. Protect customers' interest in banking security.
4. Requirement & mandate fraud monitoring functions by MAS.

Job Requirements
*University Degree / Diploma or equivalent will be added value
*6 years relevant experience in fraud risk management or fraud/scam incident handling preferred.
*Experience in law enforcement and investigation processes would be an added advantage. Possess good working relationship with law enforcement agencies.
*Have good working knowledge of cyber frauds and social engineering modus operandi will be an advantage.
*Have knowledge of the financial services industry, specifically in consumer and corporate banking.
*Intermediate-level knowledge in Microsoft Word, Excel, Power Point, Project Management and other necessary applications.
*Independent, resourceful and enthusiastic with a high sense of integrity.
*Good interpersonal and analytical skills with ability to work independently with minimum supervision in a fast-paced and under intense pressure.
*Strong team player with good organization and planning skills.
*Highly adaptable in an ever-evolving digital environment
*Excellent written and communication skills with the ability to communicate at all levels.
*Relevant investigative skills - interviewing, report writing, evidence gathering, fact finding and analysis, delivering *briefings and presenting evidence at internal, civil, criminal, and/or disciplinary proceedings - would be an added advantage.

Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Similar jobs

Similar jobs