VP/AVP, Regional Digital Product Manager (Wealth Segment), Consumer Banking Group

Employer
DBS Bank Limited
Location
Singapore, Singapore
Salary
Competitive
Posted
18 Jun 2022
Closes
18 Jul 2022
Ref
15477767
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Business Function 

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. 

Responsibilities
  • Regional Strategy: Responsible for execution of the future strategy of digital wealth and investments for DBS regionally and delivery of business outcomes
  • Customer Experience: Develop best in class digital journeys in collaboration with UX design team applying design thinking and a deep knowledge of our users and customers, and the data about how our customers engage with bank
  • Customer Touchpoints: Continuous improvements across all client facing touchpoints to ensure quality service delivery and joyful customer experience. Embedding voice of customer in all Singapore and regional initiatives. Improving digital platform ratings and industry recognition
  • Franchise growth: Play a key role in defining wealth and investment journeys as we deliver effective digital capabilities/solutions that are valuable (our customers choose to buy or use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use) and feasible (our engineers have the skills and technology to implement)
  • Digital Adoption & Collaboration: Drive uplift in digital metrics. Co-create strategies/plans with multiple teams, drive consensus with multiple functional teams from controls, technology, country and regional and establish mutual wins
Responsibilities:
  • Regular regional market scanning aimed at uncovering new opportunities for digital innovation for wealth clients
  • Execution of regional digital forums to ensure delivery of digital initiative business outcomes
  • Continuous monitoring and analysis of 'voice of clients' to identify friction points and jobs to be done
  • Driving internal adoption of our digital capabilities among front office staff
  • Initiating pulse checks of customer feedback to constantly uncover digital friction points and "jobs to be done"
  • Conceptualising roadmap initiatives and end to end delivery of digital capabilities by focusing on customer "jobs to be done", customer feedback, industry trends, internal feedback, competitive landscape
  • Collaborate with technology, design team, product owners and other functions within the bank on delivery of initiatives and capabilities planned
  • Conceptualising and implementing initiatives aimed at driving uplift in digital metrics e.g. adoption of Digital Wealth Management features, digital revenue, non-digital revenue initiated through digital channels
Requirements
  • Functional experience
    • Highly adaptable, self-starter, ability to deal with ambiguity, thrives in fast-moving and high-growth environments, bias towards action
    • Experience in designing and delivering excellent customer journeys and digital features
    • Adapt at storytelling with data and use of data to drive outcomes
    • Experience in working cross-functionally and across regions and functions
    • Strong communication skills, ability to speak tech and business when needed
    • Familiarity with banking, financial services, payments, and platform businesses
  • Technical experience
    • Comfortable with Data, Design Thinking, IT development and delivery
    • Skilled in data analysis and translating it into business insights
    • Strong project management skills
  • Communication
    • Proficient at developing and delivery of effective presentations
    • Excellent problem solving and troubleshooting skills
    • Strong communication skills incl. C-Level
Apply Now
 
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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