Service Delivery Manager IaaS/PaaS

Avaloq Asia Pacific Pte Ltd
Singapore, Singapore
21 Jun 2022
21 Jul 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Company Description

Writing the future. Together.

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

By joining Avaloq, you'll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold - to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at

Job Description

Your team
The Service Delivery Management team is accountable to ensure a seamless, efficient and effective end-to-end provision of the services provided to our clients.
The Service Delivery Manager IaaS/PaaS is specifically appointed to manage Infrastructure and Platform services.
Your mission
• Ensure the effective and efficient management of all aspects of service delivery towards the clients in strict and structured collaboration with the internal stakeholder, respecting the agreed communication process, SLA in place, established security policies, published processes and Global Strategy.
• Coordinate with the IT and AMS operational units the escalations, incidents, changes and root cause analysis.
• Collaborate in a great way to continuously improve services.
• Ensure the monitoring, delivery and variance explanation of service operational metrics, interacting with the clients when needed.


• Bachelor's Degree in computer science or at least 5 years of practical experience in IT Service Management
• ITIL Certification
• Proved track record of leadership experience in IT Operations support services
• Solid experience in incident and problem management
• Excellent stakeholder management and communication skills
• Strong analytical and strategic thinking, as well as the ability to abstract and document complex matters
• Entrepreneurial spirit, persistence, passion and striving for new challenges
• Strong result orientation and stress resistance
• Teamwork and ability to share knowledge and develop the team
• Fluency in English
• Flexibility and availability for on-call duties

Additional Information

What you can expect:

It's all about getting to know our teams and to e-meet with us. We will use video interviews to give you the opportunity to meet your future colleagues and get a first insight into Avaloq's unique culture.

What we will offer you:

We offer competitive base salaries and a benefits package with private health and dental care as well as a generous pension. If you go the extra mile, you might be entitled to an extraordinary achievement reward.
Avaloq aims to share its success with all its employees by paying out "Success Share Units" depending on its performance in a given year.
Don't be shy - apply!

Please only apply online.

Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.

Job Location