Customer Service Executive (AM/M), OSPL - Customer Management

Employer
OCBC Bank
Location
Singapore, Singapore
Salary
Competitive
Posted
22 Jun 2022
Closes
22 Jul 2022
Ref
15538324
Job Function
Foreign Currency
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Rank : M6/AVP5
Roles and Responsibilities:
  • Handle challenging and escalated situations/customers and ensuring prompt turnaround for all service requests with consistent quality
  • Handle complaint customers and assist on investigation of complaint cases
  • To nurture an environment where the team can excel through encouragement and empowerment, performing as a highly effective team
  • Monitor service quality by conducting sample checks on calls and emails
  • Liaise with internal stakeholders and follow up with external customers on all account related requests.
  • Work on projects as assigned
Reporting to:
  • Head, Customer Management


Qualifications
Requirements:
  • Proven working experience in customer facing with minimum of 3 years experience, preferably in financial institutions
  • Strong customer facing and communication skills
  • Customer centric / Strong customer service mindset
  • A good team player with commitment and initiative
  • Independent and resourceful, and able to work under pressure
  • Desire to help others with patience and empathy
  • Meticulous, well organized and with ability to analyze and solve problems
  • Able to multi-task and effectively manage time

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