VP, Digital Product Delivery Lead for Payments (Regional Digital Banking), Consumer Banking Group

DBS Bank Limited
Singapore, Singapore
23 Jun 2022
07 Jul 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

  • Digital Product Delivery Lead managing delivery of projects in the area of Payments
  • Work closely with business stakeholders, channel and product teams and partners/merchants
  • Be responsible for leading the development of Business requirements by working closely with Business stakeholders from different Business Platform, Product teams and/or external Partners/Merchants
  • Be able to run in-depth analysis of Business requirements and map out detailed requirements in Business Requirements Document (BRD) or User Stories
  • Work closely with UX Design team to conceptualize and optimize customer journey
  • Review Functional Specifications Document (FSD) or Narratives to ensure specifications are designed in accordance to business requirements
  • Lead a team of Test Analysts, Automation Test Engineers working with other participating teams such as Business Analyst(s), Test Lead(s), etc. to manage on-time delivery of projects within agreed scope and approved budget
  • Collaborate with Business units, Operation Units, Technology partners in ensuring end-to-end system and process delivery
  • Support post-implementation tasks such as user training to touch-points, production problem investigation, escalation and resolution
  • Ensure customer issues are resolved within the SLA and prompt follow-up to ensure closure of issues
  • Degree holder with minimum 7 to 10 years of relevant experience, preferably in Consumer Banking and in the area of mobile payments, payments technologies and applications, etc.
  • Have a strong IT background and good understanding of emerging payment technologies and processes
  • Have in-depth experience in managing and driving projects end-to-end
  • Have a good understanding and working experience with the different milestones within a project lifecycle such as business requirements development, test management and execution, implementation, etc
  • Possess a high level of passion or interest in domain areas of APIs, payments, partner-facilitated transactions
  • Have an excellent interpersonal and communication skills with a positive working attitude and an avid team player
  • Able to work under pressure while maintaining accuracy and commitment
  • Able to work well and effectively with different stakeholders, e.g. product teams, operation teams, technology teams, external partners/merchants
  • Meticulous and systematic with an eye for detail
  • Self-starter with good business acumen, independent and able to rise up to challenges and manage stringent delivery timelines
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
  • You need to sign in to save