Customer Service Manager, Private Banking

4 days left

Employer
ICICI Bank Limited, Singapore Branch
Location
Singapore, Singapore
Salary
Competitive
Posted
20 Jul 2022
Closes
19 Aug 2022
Ref
15946443
Job Function
Wealth Management
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
  • Co-ordinate between the operations team in India and Relationship Managers and help in processing and executing client instructions
  • Provide day to day support to Private Banking Relationship Managers in Singapore
  • Provide assistance to private banking clients on their day to day queries and service requests
  • Cultivate client relationships through successful client follow-up and quality service
  • Responsible for the primary and the first level of document scrutiny and ensure that there is minimal discrepancy in the documentation
  • Responsible for ensuring regulatory compliance as laid down by relevant teams/ authorities at all times
  • Responsible for keeping up the service quality level (Zero errors in Documentation)
  • Responsible for sending the investment forms and the client requests (including documents for the client account modification) through FCRM, OMNI Scan etc.
  • Responsible for answering calls and responding to client complaint / query e mails from GPC customers across all geographies, locate their problems and provide solutions.