AVP/Senior Associate, Digital Product Management, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

Product Management

• Deliver a best-in-class financial planning customer experience and journey.
• Collaborate closely with the team, including Product Managers, Client Proposition, Engagement and Design teams to develop and implement the digital strategy and product backlog for various pillars of Financial Planning.
• Apply a data-driven mindset and utilise digital analytics tools to drive decision-making.
• Have a business mindset and keep in view business metrics when developing features and capabilities. i.e. Help DBS to grow the I&I business and defend DBS' marketplace in parallel.

Project Implementation

• Participate in defining business requirements with the Client Propositions team to ensure that the business requirements are ready for the squads.
• Understand integration points and develop error and fall-back requirements with the technology team.
• Formulate and articulate clear and understandable product vision, objectives, and requirements to development teams for each sprint.
• Ensure the squads' backlog are created and prioritised in advance for every sprint, support prioritisation of defects where necessary.
• Ensure consistent implementations across channels and cross-functional features.
• Work closely with key stakeholders, including Delivery, Technology and Design teams by participating in squad rituals, to ensure timeliness of project deliverables.

Customer Feedback Management & Reporting

• Ensure all customer feedback are timely raised and tracked for investigation; closely follow-up to reduce potential delays in response time
• Update all stakeholders on a regular basis on the project status and blockers (if any)

Requirements

Technical skills/Academic qualifications

• At least 4 years of working experience as a digital product manager or related role.
• Bachelor's degree in Business or similar field.
• Proficient in handling Scrum and Agile methodologies.

Interpersonal skills

• Self-motivated with a strong sense of ownership and accountability.
• Passion for mobile & web technologies in a UX-driven environment.
• A quick mind with a problem-solving aptitude, creative & pragmatic.
• Good project management skills with attention to details, ability to multi-task and work within tight timelines.
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill in English.
• Experience working with cross-cultural teams is a plus.
• Good knowledge of investment and insurance products are added advantages.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.