Lead Analyst, Client Service

Employer
BNY Mellon
Location
Singapore, Singapore
Salary
Competitive
Posted
28 Jul 2022
Closes
06 Aug 2022
Ref
16082603
Job Function
Operations
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Overview

Role Summary:

3 month assignment to work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.

Primary Responsibilities:
  • Train staff on BNYM applications and operational processes related to Securities Services.
  • Supports clients in addressing and resolving complex Asset Servicing operational and technical issues and ensuring requests are executed.
  • Applies advanced problem solving skills, judgement, and experience to analyze information.
  • Uses developed communication skills to deliver high quality service to a specialized client base.
  • Provides individuals at assigned clients information related to BNY Mellon's products and services representing an array of lines of business and geographies; leverages an in-depth understanding of broader BNY Mellon services and offerings.
  • Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
  • May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities
  • Resolves complex or non-routine client issues or inquires, as needed.
  • Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
  • Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
  • Trains staff in asset servicing client services and operations (settlements and/or corporate actions).
  • Leads and participates in internal activities and initiatives designed to improve the client experience.
  • Helps develop process improvements.
  • No direct reports; provides guidance to less experienced team members.
  • Supports multiple, complex client accounts.

Requirements:
  • Bachelor's degree or the equivalent combination of education and experience is preferred.
  • Deep understanding of BNYM platforms, applications and operational processes required.
  • Familiar with BNYM landscape and product offering for Asset Servicing required.
  • Experience in an asset servicing operations (settlements and/or corporate actions)and client services required.
  • Experience in working with clients for EMEA or US preferred

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

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