Program Manager, Employee Listening and Employee Experience Measurement

Employer
OCBC Bank
Location
Singapore, Singapore
Salary
Competitive
Posted
29 Jul 2022
Closes
28 Aug 2022
Ref
16105600
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Key responsibilities
  • Creating the Employee Listening program that supports employee lifecycle and helps in measuring employee experience
  • Understand employee needs and key drivers across lifecycle to improve overall employee experience and experience measurement
  • Be at the forefront of employee experience measurement by using research and survey to listen to our employees
  • Responsible for the management of the bank's employee listening programs across various business units and be able to synthesize the muti-touch points into an overall program
  • Produce monthly employee metrics and insights reports using Dashboard and engage in customized research to answer specific research questions
  • Keep abreast of the competitive environment (especially the key competitors) in omnichannel strategies and incorporate competitive intelligence and industry developments in the analysis, where applicable
  • Synthesize findings to drive high impact business decisions through designing and creating compelling story-telling charts and analyses.
*LI-KG

Qualifications
  • Skill requirements
  • At least 5 years of experience in research / survey design and implementation specializing in quantitative and qualitative research.
  • Experience in managing large scale experience tracking program and bring value added improvements to our program
  • Trained ground up as a researcher and is prepared to be hands on in management and running of the program
  • A high degree of professionalism, excellent problem-solving skills and has the ability to synthesize a huge amount of data to derive key insights
  • Ability to work effectively with people at all levels of the Bank and within the research team environment
  • Ability to communicate complex ideas effectively both verbally and in writing to drive high impact business decisions
  • A great presence and ability to connect dots across different domain areas
  • Candidates with these demonstrated abilities will set you apart
  • Have working experience in the capacity of experience manager across FMCG / Technology / Banking domain
  • Expert in the curation of surveys, running surveys and analysing survey feedback
  • Expert user of any of market leading survey platform
  • Knowledge in the following areas is an advantage
  • SPSS or other statistical tools
  • Knowledge of coding using any of the tools such as Python or R
  • Experience in using Qualtrics Employee Experience Platform is a plus
*LI-KG

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