VP, Client Service Advisor, Client Fulfillment & Service, Group Wholesale Banking

United Overseas Bank
Singapore, Singapore
02 Aug 2022
01 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
VP, Client Service Advisor, Client Fulfillment & Service, Group Wholesale Banking

Posting Date: 31-Jul-2022

Location: Raffles Place, Singapore, SG

Company: United Overseas Bank Limited

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department
The Wholesale Bank function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier-provider of banking services and solutions for Asia-based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients.

Job Responsibilities
The incumbent for this position is to develop and implement client service strategies to increase sales while providing a positive experience to the Platinum corporate and financial institutional clients globally.
• Independently consults, execute and acts as a liaison with business partners and clients to ensure requirements are fully met for services requested within the specified timeframes
• Manage client enquiries for target clients, enhancing client delight and manage client retention
• Responsible for end- to- end resolution of client requests/enquiries, leveraging resources across other functional areas to enhance client experience and escalate if the resolution exceeds expected SLAs
• Collect prompt and accurate feedback from clients to build sustainable and continuous relationships
• Participate in client planning to position and deliver the full range of Bank's products and services as part of the overall client relationship
• Proactively provide advice on the usage of all banking products and services to clients
• Understand the end-to-end processes and utilizes professional judgment in determining appropriate resolution of clients' needs within the risk and compliance parameters
• Identifying training needs for clients and ensuring that they are well aware of the product/service capabilities and the benefits to them
• Participate in client management and Sales/RFP opportunities on complex working capital management solutions
• Perform service reviews, STP guidance and scorecard
• Develops client service account plans that enhance the service delivery
• Monitor and analyze customer volume and revenue figures to identify sales leads for Sales and Relationship Bankers
• Perform root cause analysis of defects, issue and non-compliance of service levels
• Provide training on new/or changed special procedures catered to the high value clients and on client specific knowledge
• Review and provide post implementation services support on the regional/large local deals
• Maintain records and document knowledge of clients, to keep abreast of their latest development

Job Requirements
  • Ideal candidate will have a bachelor's degree
  • Six Sigma certification preferred
  • 6-8 years of Transaction Banking for Large Corporate portfolio
  • Should have the skill, ability, experience and confidence to navigate the bank and business partners to ensure servicing tasks and client requests are completed on time
  • Requires excellent communication, influencing and negotiation skills to effectively manage client implementation and service
  • Think creatively to generate value-added services

Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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