Systems Analyst (Phone Banking)

Employer
OCBC Bank
Location
Singapore, Singapore
Salary
Competitive
Posted
03 Aug 2022
Closes
17 Aug 2022
Ref
16196063
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
The successful candidate will assume the role of System Analyst (SA) in support of Phone Banking domain where he/she will function as technical specialist who possesses sound technical knowledge on phone banking/contact centre system and will participate actively in projects, solutions and other initiatives which involve system impact analysis, technical design, development, testing and system commissioning.
Job Descriptions:
  • Work closely with key stakeholders to deliver projects and solutions.
  • Work closely with product vendors to analyze change request, review system design, ensure compliance to technology architecture standards
  • Design and implement software programs
  • Develop and implement efficient code
  • Perform impact analysis
  • Support SIT, UAT, investigate and resolve technical issues
  • Provide support to system and performance management, application security vulnerability management and control, software release management.
  • Plan and commission production system implementation.
  • Develop technical documents and other System Development related documents
*Li-VL

Qualifications
  • Preferably with Information Technology / Engineering / Computer Science related degree.
  • Possess minimum of 8 years experiences in system / software development
  • Strong product knowledge and implementation on Contact Center applications on Avaya platform and Tetherfi Multimedia Agent Client.
  • Possess technical knowledge in Unix, Windows, Oracle
  • Experience in Redhat, Windows Server, DevOps tools Jira, Bitbucket, Jenkins, Ansible
  • Possess positive working attitude, willing to hands on, with resilience and good adaptability to take on different challenging assignments, and able to multi-tasking.
  • Effective and has good self-initiative to learn and excel individually and as a team.
  • Good soft skills in communication, writing, presentation, etc., are valued.

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