Resourcing Relationship Manager - CCIB

Standard Chartered Bank
Singapore, Singapore
04 Aug 2022
03 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
The Role Responsibilities
The Resourcing Relationship Manager - CCIB will be accountable for managing and driving key strategic projects through effective relationship management by identifying, planning and leading the delivery of new and existing change initiatives arising from resourcing and client-driven opportunities. The portfolio of these projects could span across resourcing operations, D&I initiatives, Work force planning and process efficiency to name a few. This role will also be responsible for delivering regular, timely and effective MI and reporting to provide a view on the current health of the function, areas of concern highlighting key issues though a data driven approach so that appropriate and timely mitigation can be put in place.
  • Gather, analyse and document business requirements; questioning, challenging and proposing innovative and customer-centric solutions whilst driving standardisation and simplification of process and technology.
  • Manage an ongoing book-of-work of change initiatives for CCIB Resourcing. Provide transparency on the in-flight and pipeline of new initiatives. Track delivery and business benefit realisation.a
  • Drive solution definition and change execution through working with global business and Resourcing/HR partners.
  • Support the development of a strategic change agenda and provide visibility and engagement on assigned business change pipeline and develop strong business cases to support the same
  • Manage specific global projects when assigned - this includes full project lifecycle delivery.
  • Compliance with regulatory requirements and internal policies, controls and standards
  • Leverage MSTR and the HR data and Analytics team to support the delivery of relevant TA and HR data and MI, that will enable the CCIB business to help
  • Look across demand pipeline to gain holistic view of all demand.
  • Provide advice and oversight for the definition and delivery of all prioritised MI and data (new and changes) demand.
  • Work with stakeholders to understand and gain consensuses for all prioritised MI and data requirements.
  • Document all MI and data demand requirements
  • Act as a resourcing champion for the CCIB Employee value proposition
  • Partner and face-off to cross-functional stakeholders to identify business needs and opportunities. Where necessary be hands-on to refine and clarify the definition of the need and drive solution definition and delivery through close collaboration with relevant global business and TA/HR stakeholders and providers
  • Increase the profile of TA, developing a strong network of internal and external stakeholders (including senior managers in the business, HR, candidates, suppliers)
  • Increase stakeholder awareness of what resourcing offers and needs in return
  • Create close, collaborative working relationships with key stakeholders across HR (including generalists, operations, other product specialists, HR Change Management, HR Service Delivery, Analytics, Reward, Talent & Learning etc), who will provide key expertise and insights required to execute talent strategies for designated Business / Function
Risk Management & Governance
  • Use data and factual evidence to drive and underpin day-to-day actions and decision-making (including identifying opportunities for improvement and driving for gap resolutions)
  • Overall accountability for ensuring disciplined adherence to all applicable regulatory requirements and internal policies, procedures, limits and other control requirements for designated Business / Function
  • All material risks are identified, assessed, mitigated, monitored and reported (including emerging risks on the horizon)
  • All key risk control standards are adhered to, with relevant plans in place
  • Audits and peer reviews are appropriately managed, and all applicable items are graded "acceptable" or "well controlled" (or the equivalent)
  • Drive discipline and ensure exemplary compliance to controls. Review non-compliant activity across designated Business / Function, building collective capability and understanding of the difference between errors of commission and omission
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Global HR Business Partners for CCIB
  • TALT and TAMT
  • CCIB MT Members
  • Global Relationship Management Team for Talent Acquisition
  • International Mobility Team
  • HR Operations Team
  • HR Risk & Compliance team
  • Group PRB Business and Functional Heads

Our Ideal Candidate
  • 8+ years of extensive experience in an operations role within Resourcing
  • Prior experience of recruitment is preferred
  • Outstanding interpersonal skills with the ability to interact effectively with all seniority levels and cultures throughout the organisation
  • Experience in and / or good general knowledge of the Financial Services industry
  • Working knowledge of the Bank's client groups, structure and operations

Role Specific Technical Competencies
  • Staffing, Hiring, Selection
  • Collaborating Globally
  • HR: Policies, Standards and Procedures

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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