VP/AVP, Site Reliability Engineer (Core Ecosystem), Group Consumer Banking and Big Data Analytics Te

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we managethe majority ofthe Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• End to End Handing of Finacle application production issues with work ranging from incident analysis, Code fix, SIT Testing, UAT Test planning (Scope, duration), UAT support for user, Source promotion to production.
• Finacle customization or product experience.
• Application automation and improvements ranging from performance and operational improvements, identification and remediation of system and process Toils.
• Working in a stretch role to take forward production issues from analysis to production fix/deployment
• Follow Production Support Processes and giving input to strengthen time to time
• Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment
• Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
• Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
• Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
• Strong stakeholder management skills with focus on continuous service improvement, consistent delivery and stability of production.
• Must have Good functional knowledge of CORE Banking Ecosystems applications like Statements systems, Pricing systems (Suntec - TBMS), Check processing systems, Audit Confirmation systems, archival systems, and their interfacing to CORE Banking and other upstream systems.
• Must have Good functional knowledge on Customer Master systems - Finacle or non-Finacle (e.g., Microsoft CRM, Salesforce CRM etc. or in-house Customer Master/ MDM systems)
• Analyze incidents in Finacle Wealth management and provide solution/work around for the issues independently.

Requirements

• An undergraduate degree or higher
• 8-15 years of strong experience in the Banking industry with minimum 3+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle environment
• Experience in application in code development, fixes, and deployments. Should be conversant with the various production deployment methodologies.
• SRE. Implement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environment. Pro-active Capacity monitoring & Observability of production Infrastructure, automated alerting, performance monitoring and reporting tools
• Automation of manual tasks in a CORE Banking ecosystem
• Build and maintain Production monitoring and automation solutions
• Build and implement Service improvements. Identify, measure and report performance trends - SLIs/ SLOs/ SLAs periodically and improve systems performance and associated performance KPIs
• Good knowledge of infrastructure technologies used, with focus on AIX/ Linux/ Openshift/ Oracle/ Postgres/ MariaDB/ Java in a large Banking environment.
• Knowledge of AppDynamics/ ELK and other log/ application monitoring tools and exposure to building Dashboards for monitoring
• Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment
• Strong team player, effective at communicating internationally and used to working closely with remote teams
• Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance.
• Present facts and recommendations effectively in oral and written form
• Pro-active, independent, resourceful and able to work in a team
• High attention to detail with focus on understanding the issues with finding solutions

Technology Requirements

• Hands-on SRE/ Production support experience on Core Banking platforms with focus on Customer Master systems and CORE Ecosystems applications.
• Strong technical skills, e.g. scripting or programming experience, DBA/SA skills etc.
• Strong transformation and change management experience
• Software Configuration Mgmt., Quality Control Mgmt, Version Control Mgmt
• Operating System - AIX / Linux / VM/Cloud
• Database - Oracle / Postgres/ MariaDB/ In-memory database - Redis
• Application Servers - IBM WebSphere, JBoss
• Middleware technology - MQ, File transfers
• Scheduling software
• Good to have experience in OpenShift, Docker & Kubernetes, Cloud (VPC/AWS)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.