Lead Knowledge Manager, CABM Data and Analytics

Standard Chartered Bank
Singapore, Singapore
06 Aug 2022
20 Aug 2022
Industry Sector
Finance - General
Employment Type
Full Time
Role Responsibilities
This role is part of a centralised team in Corporate Affairs, Brand and Marketing ("CABM"). The team's aim is to promote the proactive use of Data and Analytics ("D&A") in decision making by CABM leadership and all teams. This specific role has overall responsibility for Knowledge Management - the integration of various data / insights flows and training initiatives for the D&A workstream in the CABM Future State program. The focus is on both and short-term insights generation and on identifying long-term futuristic trends.
Knowledge Management
  • Structure existing data and analytics into a centralised and holistic 'source of truth' within the function to enable all CABM staff to have a shared understanding of our audiences, data tools and knowledge.
  • Work closely with data team leads to align information flow from within the CABM function and from rest of the bank business teams.
  • Establish a knowledge management delivery platform, initially through the CABM Future State Bridge, and later to a best-in-class knowledge management system, to ensure that all our data, reports and insights are easy to access and use (i.e. data democratisation).
  • To help build best in class, bank approved, capabilities and practices for collecting new data and insights 'at speed' and leverage them in a consistent way, with a shorter lead time, for future campaign / content development.
  • To identify and map additional data needs and requirements and be able to challenge the veracity of existing and new data.
  • Identify gaps sources and tools available in the market to enhance our D&A capabilities.
Reporting and Training
  • Integrate all analysis and insights to generate a regular rhythm of CABM management team reports and presentations.
  • Organise webinars and training via the Learning to grow D&A skills and to promote data guided decision-making at all levels within CABM.
  • Provide functional expertise and assist in designing new initiatives.
  • To leverage all our data and analytics to identify 'future trends' and the evolving needs / expectations of our different audiences ie. to help 'see around the corner'.
Policies, Processes and Governance
  • Ensure implementation of the banks policies, processes and governance around data and analytics.
  • Regular engagement with the D&A teams in other areas of the bank and alignment to the Group's Data and Analytics strategy.
  • Build, revise, review and maintain data polices and processes.
  • Oversee and assist analytics team (when in place) on an ongoing basis and to ensure consensus among Data Analysts and Data Engineers.
  • Prepares materials for governance meetings as required including updates to the CABM Management Team.
  • Ensure that all data collected is line with business rules, compliance rules and legal rules.
  • Complies with data privacy risk regulations to ensure strict confidentiality of any client data that is collected as part of any survey process.
  • Manage all Operational Risk and Internal Audit requests.
Risk Management
  • Ensures that issues, risks and interdependencies are identified, managed and resolved and ensures a robust escalation process is in place where Accountable Executive and Project Steering Committtee are required to own mitigating actions.
  • Ensures key person risks (BAU and project) are mitigated.
Regulatory and Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the CABM function to achieve the outcomes set out in the Bank's Conduct Principles: [Transparent Business Model; Effective Governance; Ethical Leadership; People Competency and Integrity].
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Corporate Affairs, Brand and Marketing Management team
  • CABM teams especially Group and Country Brand & Marketing teams.
  • Specialist advisors in other functions including HR, Finance.

Our Ideal Candidate
  • 7+ Years of experience in Managing multiple data sources, organising documents and curating insights and reports.
  • Experience in organising Training including regular learning sessions, workshops, webinars, e-learning.
  • Able to develop newsletters and publish to a wide audience.
  • Some experience in a Banking business role is an advantage i.e. across multiple client segments.
  • Quantitative research experience an advantage.
  • Vendor management.
  • Other qualifications or certificates relating to knowledge management tools and platforms.
Role Specific Technical Competencies
  • Manage Change
  • Manage Projects
  • Business Facilitation
  • Business Partnering

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers

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