AVP, Site Reliability Engineer, Group Consumer Banking and Big Data Analytics Technology, Technology

DBS Bank Limited
Singapore, Singapore
11 Aug 2022
25 Aug 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Accountabilities:
  • Manage, monitor and operate the system to ensure all business functions are running smoothly.
  • Work across teams to continually review, provide feedback, implement best practices to improve the efficiency of the systems and drive future innovation.
  • Manage on-going changes while retaining high levels of service availability to our customer base.
  • Pragmatically identify root cause for production incidents and lead to implement necessary actions to prevent recurrence.
  • Drive incident management process and support a blameless post-mortem culture.
  • Automate the system operations to reduce Toil and attain high level of efficiency.
  • Participate in platform operations management and capacity management.
  • Coordinate and implement platform/infrastructure upgrades and releases with technical and business teams.
  • React to critical issues immediately - troubleshoot, investigate and apply appropriate solutions to normalise systems operations.
  • Provide off-hour/weekend support to ensure production systems stability.
  • Troubleshoot problems across a wide range of technical skills (development, CI/CD, infrastructure, etc)
  • Maintain awareness of relevant technical and product trends with self-learning and job shadowing.
  • Create and maintain the operational documents to reflect system changes and upgrades.
  • Ability to communicate effectively, professionally and comfortably, both verbally and in writing across all levels.
  • Bachelor's Degree/Diploma in Computer Science, Computer Engineering, or Computer Application. Equivalent experience may be considered.
  • 7+ years of experience working in supporting banking software
  • End to end knowledge on the credit card processing - authorization, settlement, issuing and acquiring, transaction management.
  • Should be able to actively participate in the functionality walkthroughs, incident calls and bring collaboration between the development, SRE and business teams
  • Understanding on Continuous Integration and Continuous Delivery experience
  • Experience with modern observability tools such as Grafana, Kibana preffered
  • Basic understanding of firewalls, load balancers, and networking concepts.
  • Communication skills with all levels and teamwork spirits are essential.
  • Proactive with good analytical and organization skills.
  • Ability to work independently, multi-task, prioritize and deliver in a time pressured environment.
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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