L2 Production Support Analyst

The Job :

• Monitoring business applications and services as a Level2 Prod support personnel
• Handle production incident life cycle, performing root-cause analysis and follow through till resolution co-coordinating with Development and Infrastructure teams;
• Ensure clients and management are kept up to date. Provide guidance, assistance, coordination and follow up on complex problems and ensure resolution
• Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring.
• Writing and running scripts on DB for ad-hoc reports, user requests.
• Parsing and analysing data feeds as well as error checking
• Accountable for Incident, problem and change-management and IT service management processes, proven in balancing multiple major incidents
• Contribute in the Week-end release implementation support, Infrastructure and Application maintenance activities including the QMW, DR and BCP.
• Resource must also be able to create/maintain documentation related to support activities
• Extend knowledge and develop expertise in specific systems and business areas. Provide expert opinion on issues and queries affecting the functionality and design of the systems being looked after
• Strong experience in Scenario code review, perform data and alert validation and deep dive analysis if issues arise, and tune scenario performance if needed.

The Successful Candidate :

• Degree in Computer Science and Engineering / Equivalent
• Minimum 6 years of experience in providing L2 Production Support
• Extensive experience in UNIX & Windows environment
• Good in Oracle PL/SQL and data analysis
• Worked on shell scripting
• Hands on experience in batch scheduler like Ctrl-M or AutoSys
• Intermediate level knowledge of monitoring and support tools like GENEOS, Informatica, Splunk & ServiceNow.
• Well versed in debugging and Monitoring of Informatica workflows
• Exposure to Reference Data, Securities and Products within Investment Banking domain
• Basic understanding of Apache Kafka knowledge (hands-on couple months experience)
• Familiarity with end-to-end batch process to monitor transactions on Oracle FCCM/Mantas platform and implementation experience with Anti-Money Laundering domain knowledge.
• Adept in Compliance, and Anti-Money Laundering applications such as AIS, SAM, eRCM, etc. of Actimize

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jul 22 2022

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.