AVP, IT Business Analyst (Solutioning Lead) - Consumer Banking

Responsibilities:

• Prepare the high level solution along with the architects and cross-functional team
• Writing, elaboration and grooming of features & user stories
• Preparing the Functional Requirements for Applications Under Customer Management
• Reviewing the Test Plan and providing inputs on what needs to be tested in conjunction with the Testing Team
• Preparation of Product Documentation other than FR where needed
  Providing support during the SIT & UAT Phase on the defects related to Requirements, User Training and Parameters
• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Consult with business clients to determine system functional specifications and provides user and operational support
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
• Acts as SME to senior stakeholders and /or other team members.

Requirements

• At least 7 years of relevant experience
• Solid BA experience and expertise in the area of general Customer Servicing (e.g., Relationships & Accounts management, CRM products, wealth / investment products management)
• 3-5 years experience in managing and supervising a team
• Hands on experience in providing technology solution to business or Operations groups in customer relationship management domains.
• Hands on experience in BA tools, such as Confluence and JIRA
• Minimum 4 years hands on experience on Agile development methodology.
• Detailed understanding on consumer bank operations and products

Please contact Devin at +65 6950 0356 or DevinE@charterhouse.com.sg for a confidential discussion

EA License no: 16S8066 | Reg no.: R1980261

Only successful candidates will be notified.