Associate/Analyst, Specialist, Self Service Banking, Technology & Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Ensure high level of forecasting accuracy of ATM, ATM+ and BTM+
• Support day to day BAU, timely communication with stakeholders and external vendors on any discrepancies
• Support Self Service Banking (SSB) budget, accruals, risk and control processes
• Coordinate and prepare annual operation budget with thorough consideration of cost saving strategies
• Drive monthly strategic cost management (SCM) initiatives and report associated cost benefits
• Provide monthly financial update on vendor expenses to key stakeholders
• Responsible for cost re-allocation, asset and budget transfer on regular basis
• Perform data analytics on machine faults and identify actionable insights to improve machine uptime
• Deep dive and query root causes and suggest solutions to resolve
• Work within the SSB team to identify productivity initiatives and implement them within the team
• Be able to automate manual processes and suggest process improvements for the department
• Work closely with system owners and technical leads for writing, reviewing Business Requirement document, reviewing Functional Specification, producing and executing UAT test plan for Project-related tasks
• Manage ad-hoc analysis such as statistical and predictive modelling to solve / respond to business questions
• Participate & lead team activities within the unit and department
• Additional scope may be included depending on business needs

Requirements

• A Bachelor's degree with at least 5 years of experience in Business Transformation/ Operational Excellence/ Run Operations within Financial Services industry.
• A certification in PMP will be an advantage
• Familiarity with Consumer Banking Operations and SSB terminals and its operations will be an advantage.
• Excellent communication skills and ability to engage various stakeholders.
• Self starter and ability to multi-task.
• Good analytical and writing skills.
• Ability to work independently, with strong planning and organization skills.
• Advanced skills in MS Office Products and BI tools e.g. Qlikview, Tableau, etc
• Familiar with DBS internal systems e.g. ADA
• Strong technical and applicable experience in analytics languages e.g. Python, R, SAS would be an advantage
• Proficient in SQL and query optimization on e.g. Alluxio, S3, CDSW, Sparkola, Superset, Hadoop, etc, would be an advantage
• Prior experience in Business Analytics

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.