Strategic Change and Transformation Lead

Standard Chartered Bank
Singapore, Singapore
09 Sep 2022
24 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Role Responsibilities
As an Organisation we have spent five years strengthening our foundations and demonstrating we are a profitable, purpose-led company that is here for good. Our Strategy sets an ambitious vision for the future requiring us to transform further and faster. Risk and CFCC have an important role to play in delivering the Strategy. Our vision is to be simple and straight forward to work with and work in, to deliver value through closer partnerships and strategic advice, and be fast, effective decisions makers that enable sustainable and safe business growth.
To drive, manage and embed our vision, we will need to continue to evolve our change and transformation capabilities and services. Doing this this will help enable the successful design and implementation of strategic outcomes supported by a future Risk and CFCC operating model. Strategic Change and Transformation Lead will support the Risk and CFCC Strategy and Transformation Team in achieving these objectives.
The key responsibilities of the role holder are to provide change management, delivery support, planning and input on transformation across Risk & CFCC strategy and transformation initiatives. The role will be part of a lean team, setting the direction for, coordinating and managing transformation work. Working with collaborative teams in an agile environment the role holder will be expected to adopt a flexible approach across multiple initiatives.
The Risk and CFCC strategy and transformation portfolio comprises a range of cross-bank initiatives that require coordinated change and process improvements front-to-back.
This necessitates significant change management support, impact assessment, planning and stakeholder engagement (across Risk, Compliance and Front Office), working to tight deadlines and addressing sensitive potential solutions while remaining collaborative, constructive, and transparent in approach.
The role holder will be responsible for supporting and coordinating the delivery of a holistic change management approach across the portfolio of work, including maintaining consistency in communications, planning and governance across multiple projects, and also "deep diving" into selected initiatives, which may include mapping, articulating and understanding complex capabilities, activities and deliverables across Risk and CFCC's accountabilities.
The role holder will be responsible for developing and embedding change management practices and approaches across all transformation initiatives linked to the central Risk and CFCC strategy. The role holder will employ best practice in change management, as well as continually focusing on the Bank's core objectives.
The role holder is responsible for the following in undertaking the role
  • Ongoing refinement and development of strategic vision, pillars and operating model.
  • Management and continued evolution of strategic objectives, strategy narrative and supporting information.
  • Ongoing assessment and review of organizational readiness for change and areas of potential risk on change adoption across individual teams / functions (and holistically across Risk, CFCC and SCB).
  • Coordinate regular engagement with initiative owners to support delivery and identify change requirements.
  • Continually assess change impact through frequent engagement with RFs, leaders, and HR BPs.
  • Support the development of and maintain a joined-up change strategy and plan to ensure strategic outcomes are achieved and sustainably embedded, prioritizing the involvement of our people.
  • Coordinate and develop communications to tell meaningful stories that show case outcome realization against strategic pillars and objectives, also creating visibility and energy around future changes.
  • Support in the development of and integrate change mgmt. capability and frameworks across both functions, equipping leaders to manage and lead change successfully themselves.
  • Work with other transformation teams to leverage and share learnings (includes building and maintaining external relationships to leverage best practice).
In pursuit of these responsibilities the role holder is expected to:
  • Have a sound and in-depth understanding of SCB Risk and CFCC functions.
  • Be able to engage with stakeholders at various levels across the Bank to deliver Transformation's agenda in a consensual manner, addressing complexity with continual focus on outcomes.
  • Realise synergies and efficiencies and ensure consistency in delivery of outcomes wherever possible.
  • Work as a team to embed agile principles and ways of working that enable rapid assessment and delivery of impactful initiatives that align with Transformation objectives.
  • Have relevant experience in a transformation, consulting and/or project delivery role.
  • Experience in presenting and developing materials for Senior stakeholder review is also desired.
  • Adopt an agile planning and rapid opportunity assessment framework to quickly identify and analyse opportunities and process related pain-points that, if resolved, would give rise to more effective and efficient risk management.
  • Act as an advocate for change and for the Transformation Programme and objectives where opportunity arises.
  • Adhere to such other process and governance requirements as requested by line management.
  • Identify and document as-is applicable stakeholders, processes, applications used, data entry and transfer points, and business rules in order to perform analysis.
  • Participate in requirements gathering and produce analysis artefacts including (but not limited to) process improvement suggestions, interaction models across functions, and supporting definition and development of Risk organisation design, Risk CoE, and location model.
  • Support development of the target state transition approach.
  • Support change management activities.
Risk Management
  • Ensure all activity adheres to the Banks Risk Management Framework, with a specific focus on ensuring an effective framework for the management of change management and strategy risks.
  • Demonstrate an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • Deliver 'effective governance'; capability to challenge colleagues effectively; and willingness to work in an open and cooperative manner with all.
Regulatory and Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Programme Manager and Programme team members
  • Risk & CFCC COO team
  • Key Risk and CFCC colleagues
  • Business leadership
  • HR / Organisational Design
  • Key operations and technology partners / vendors

Our Ideal Candidate
The role holder will have 10+ years of experience of delivering change programmes focused on process improvement / transformation within the Banking industry, ideally gained in a variety of roles and organisational contexts. In particular the role holder will demonstrate
  • Experience in the development and delivery of transformation initiatives.
  • Specific experience of documenting processes and requirements, including the ability to synthesise and articulate them clearly to diverse audiences.
  • Stakeholder management experience - facilitating working groups and partnering stakeholders to get buy in and deliver change (especially with respect to engagement of Senior Stakeholders).
  • An analytical approach to project work, coherently balancing and coalescing macro and micro perspectives with agility.
  • Ability to manage a diverse and challenging stakeholder community.
  • Strong oral, written communication and presentation skills.
  • Domain knowledge across the Risk, Compliance and Financial Crime.
Role Specific Technical Competencies
  • Manage Change
  • Manage Conduct
  • Manage People
  • Manage Projects
  • Manage Risk
  • Defining Strategy
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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