Regional Head, Client Management - Global Transaction Services (GTS)

DBS Bank Limited
Singapore, Singapore
10 Sep 2022
24 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Business Function

DBS Institutional Banking Group provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Global Transaction Services (GTS) comprises of Cash & Trade, Securities Services and Fiduciary Services. In an increasingly borderless world marked by burgeoning trade flow, expertise in trade finance services is an invaluable asset. With cash the lifeblood of every company, so too, is a good understanding of how to manage these cashflows. Trade Finance, together with Cash Management, is the mainstay of GTS, and is extended to SME and corporate clients for their local and cross-border financial transaction needs.

Job Role

The Regional Head of Client Management is a key role within Global Transaction Services (GTS), part of the Institutional Banking Group (IBG) in DBS. Besides managing the client management teams in the different markets, the candidate is also directly in charge of Singapore Client Management teams.

As the Regional Head of Client Management, the candidate is responsible for the overall consistent client experience delivered to our priority institutional clients across all markets. The candidate will partner the segment heads, COOs, T&O, product partners to improve the overall service experience. S/He will also work with Client Management teams in the markets to defend existing clients' businesses, create opportunities for increased share of wallet, manage overall client profitability and deliver on agreed country strategies.

  • Work with market leads to drive the overall performance of Client Management Teams across GTS products in the markets.
  • Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members where the teams support multiple, complex client accounts.
  1. Retention of client business and wallet share and increase cross selling for the bank.
  2. Management of client issues and serving as key escalation point for the bank covering the lifecycle of client requirements.
  3. Develop deep understanding of client requirements and propose service solutions.
  4. Working across the bank with all internal stakeholders to ensure superior client service experience.
  • Maintains relationships with business leaders to share key client trends, needs and insights on client issues and trends to drive future revenue growth.
  • Provides strategic guidance on internal activities and initiatives designed to improve the client experience. Determines needed improvements through review and analysis of problems reported.
  • Sets standards, policies and procedures for teams managed. Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.
  • Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
  • Minimum of 15 years of relevant experience the banking industry with deep knowledge and understanding of transaction banking products.
  • A strong and agile leader, able to manage through change and work with different internal partners to navigate the complexity of transformation.
  • People manager and demonstrates leadership to guide, groom the team towards enhancing DBS' branding and service offering.
  • Strong organization skills in rolling-out initiatives across locations.
  • Strong stakeholder engagement skills, ability to build rapport, garner respect & exercise authority in a collaborative manner, across all levels & locations.
  • Strong risk control mindset with ability to achieve a balance between managing risk, customer needs, productivity, cross sell and retention of client business.
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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