Relationship Service Manager - Wholesale Banking

Singapore, Singapore
Not Specified
15 Sep 2022
28 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC's international network and broad range of market leading banking products and services.

We are currently seeking a high calibre professional to join our team as a Relationship Service Manager - Wholesale Banking - Commercial Banking.

Principal Responsibilities
  • The Wholesale Client Services (WCS) team is responsible for managing the execution of client related service events through the full life-cycle of a client's relationship with HSBC Singapore, for both Global Banking and Commercial Banking lines of business
  • The Relationship Service Manager (RSM) is responsible for the proactive management of credit and operational services for an assigned portfolio of Global Banking clients to ensure a high quality of service is delivered at all times
  • The Relationship Service Manager will support the Global Banking Relationship Manager in Credit Applications, Credit Monitoring and Maintenance, and ad hoc General Servicing and Query Management. This includes the collation of information from various sources to enable the Relationship Manager to seek approval for new facilities, perform facilities reviews/adjustments, and consider unauthorized over-limit exceptions
  • The WCS Relationship Service Manager provides value to the Bank by minimizing credit, operational, and reputational risks

  • Relevant work experience supporting Relationship Managers or Sales teams in a financial institution (bank or non-bank)
  • Relevant credit application and credit monitoring experience (minimum 2 years)
  • Excellent client servicing skills (minimum 2 years of service in a client facing role)
  • Results focused and an ability to manage and prioritize multiple tasks in a fast-moving environment
  • Effective communicator who can build strong relationships with RMs, RM Associates, and clients, and provide transparency for the supported activity

To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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