AVP/Senior Associate, Financial Trainer, Consumer Banking Group

DBS Bank Limited
Singapore, Singapore
15 Sep 2022
29 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Role Duties and Responsibilities:
  • Develop a schedule to assess training/coaching needs
  • Conduct stakeholders' surveys and interviews
  • Consult with other trainers, managers, and leadership
  • Track and compile collected data to demonstrate training/coaching effectiveness
  • Conceptualize training/coaching materials based on data and research
  • Communicate training/coaching needs and online resources
  • Create training strategies, initiatives, and materials
  • Test and review created materials
  • Maintain a database of all training/coaching materials
  • Instruct new and existing Reps training, onboarding and re-tooling
  • Conduct coaching and training through new and existing materials
Role Requirements and Qualifications:
  • Bachelor's degree in education, business, human resources, information technology, or related field
  • Prior experience in retail customer financial advisory role in a bank
  • Prior experience in coaching/mentoring financial advisory Reps
  • Certification from talent and training associations a plus (e.g. ACTA)
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Experience with Learning Management Systems (LMS) and Courseware Authoring Tools technologies and best practices for instructional manuals and teaching platforms is a plus (e.g. Articulate 360 and iSpring Suite)
  • Strict adherence to company philosophy/mission statement/sales goals
  • Strong project management skills with the ability to manage multiple projects
  • Good interpersonal skills and communication with all levels of management
  • Organized and able to create multiple timelines and schedules
  • Able to multitask, prioritize, and manage time efficiently
  • Excellent team collaboration and camaraderie skills
  • Excellent verbal and written communication skills
  • Able to analyze problems and strategize for better solutions
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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