Business Manager, Investor Sales

Standard Chartered Bank
Singapore, Singapore
17 Sep 2022
27 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Role Responsibilities
  • Partner with Investor Sales in defining and implementing the business strategic agenda as well as identifying and create areas of competitive advantage for FM Investor Sales to execute on. Focus on GCNA and ASA. Focus on problem solvings.
  • Support Sales COO in executing account planning management and MIS strategy.
  • Implement changes to improve MIS workflow. Improve client analytical reports.
  • Drive the FM Sales directives in all aspects of BAU activity across the FM businesses and improve operating support framework.
  • Work closely with Finance in business planning and account management processes.
  • Ensure streamlined support to Investor Sales, leveraging FM COO and FMO partners as well as GB stakeholders.
  • Focus on the management of budget setting, performance analytics, Coalition wallet sizing exercises and all FM Sales / Structuring MIS needs.
  • Focus on Investor Sales process efficiency and Investor client experiences. Connect business with product owners to solve issues holistically and strategically. Have a tactical mindset as well.
  • Analyse, communicate and collaborate with key management across CIB support growth of the FM wallet.
  • Implement information and tools needed for Global Head of Investor Sales to provide direction, migrate best practices, challenge country performance and utilise MIS to drive results.
  • Develop and maintain strong internal relationships across CIB and the bank to bridge silos across all Products and Segments.
  • Collaborate with both FM Sales and wider CIB coverage teams to provide seamless client delivery and execution.
Growth Opportunities
  • Analyse MIS at a granular level. Understand and communicate key business dynamics, and identify potential growth areas.
  • Work with Coalition to identify client wallet growth opportunities.
  • Propose potential growth areas with heads of product sales / trading and the top team, and ensure strong execution so business captures the opportunities.
  • Engage constructively and diligently follow up on internal decisions that need to be taken in order to enable growth initiatives to be executed.
  • Work closely with FM Sales COO for Global Head of FM Sales, and other FM COO functions to maximise opportunities for FM product lines and enhance client offerings.
  • Manage product inputs, agendas, materials and track action items for meetings including FM.
  • BMT, SMT, CIBMT and others.
  • Work closely with relevant Infrastructure Heads/Regional Heads to remediate any business blockages.
  • Identify where investment needs to support the strategic agenda are required and support securing budget.
  • Ensure all processes are adhered to across the full remit of the role, in line with approved policies and procedures.
  • Ensure all countries within the region follow the process governance practices set out by the NFRC.
People and Talent
  • Lead through example and build the appropriate culture and values.
  • Set appropriate tone and expectations amongst colleagues and work in collaboration with risk and control partners.
  • Actively communicate vision, priorities and progress to the business to foster engagement, awareness and motivation.
  • Contribute to continuous process improvement and sharing best practice.
  • Support the setting and monitor of job descriptions and objectives for the Sales team where appropriate, and support management in giving feedback and rewards in line with their performance against those responsibilities and objectives.
  • Effectively communicate and reinforce strategic change and support the organisation structure and people programs to be aligned and geared towards supporting change.
  • Drive employment, engagement and retention of high-quality people, with succession planning for critical roles. Identify, evaluate and action under performers.
  • Undertake periodic reviews of team structure / capacity plans.
Risk Management
  • Deliver a culture of risk management and ensure all teams comply with the risk management processes in place.
  • Support the delivery of adequate and appropriate systems and controls to comply with Group and Business policies, procedures, standards and codes, including those governing Risk types, Compliance, ITO, Finance and Reputation.
  • Provide management oversight and monitoring of all major risk issues and concentrations.
  • Ensure that the governance and compliance framework grow in step with the business functions by routing all new products through the existing Non-Financial Risk Committee (NFRC) and making the NFRC core to control and supervision of the business.
  • Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of business.
  • Support supervision of the framework to ensure business functions covered by this role comply with internal policies, procedures, codes and applicable external laws and regulations and adhere to the expected high standards set out in the FM Code of Conduct.
  • Support the assessment and effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • Support delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory and Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • FM Sales Management Team
  • FM Investor Sales Team
  • FM Corporate Sales Team
  • FM COO Team
  • GB COO Team
  • CIB COO Team
  • Finance
  • CFCC
  • Group Product and Segment Heads
  • Group and Regional Infrastructure Functions
Other Responsibilities
  • Embed Here for good and Group's brand and values in Group Country Risk.
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate
  • 10+ years of experience in Banking/Financial Services
  • Experience in Financial Markets COO business management
  • Direct experience in FM Sales or product or Sales COO roles
  • Ability to clearly articulate messages to audiences ranging from C-Suite to working level staff
  • Well versed with Business Agility principles, Agile certification would be a plus
  • Experienced with large-scale organizational change efforts
  • Strong understanding of commercial Sales FM business
  • Track record of influencing stakeholders across functions / business areas to achieve a common goal
Role Specific Technical Competencies
  • Risk Management and Internal Controls
  • Risk Management - Market / Liquidity
  • Risk Management - Operational
  • Business - Market Knowledge
  • Business - Products and Processes
  • Business - Financial Analysis and Control
  • Financial - Balance Sheet Management
  • Financial - Yield Curves
  • Information Systems - Applications and PC Skills
  • Information Systems - Data Conversion and Reporting
  • FM - Bank Treasury Management - Asset and Liability Management
  • FM - Economic Analysis and Macroeconomics
  • FM - Technical Analysis
  • FM - Fixed Income Analysis
  • FM - Forwards and Futures - Hedging
  • FM - Products - Foreign Exchange
  • FM - Products - Interest Rates Options - Caps and Floors
  • FM - Products - Interest Rate and Currency Swaps
  • FM - Products - Money Markets
  • FM - Products - Credit Derivatives
  • FM - Products - Structured Notes and Swaps
  • FM - Products - Commodities

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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