Account and Service Manager (Claims) (ID: 561016)

PERSOLKELLY Singapore Pte Ltd
Singapore, Singapore
72k - 80k
17 Sep 2022
17 Oct 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time

  1. Control, manage and oversee claims and customer services delivery for the organisation's products distributed and serviced in Singapore and other Asian markets ensuring all contracted service levels and KPI's are met
  2. Manage all Governance Meetings with the Service Partner and companies
  3. Manage complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
  4. Prepare monthly reports for the performance of each of the key markets in the portfolio
  5. Update Brokers and Agents on any enquiries received regarding claims
  6. Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
  7. Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
  8. Support and where necessary, manage Agent and Broker meetings
  9. Act as the key point in Singapore for all new product launches, projects and on-boarding of new customer groups
  10. Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
  11. Adjudicate claims and provide guidance on claims assessment to the Service Partner
  12. Ensure claims are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
  13. Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations

  • Health claims experience - preferably in the international space
  • Strong customer service skills
  • Confidence in decision making
  • Exposure to Distributors, Agents and Sales Teams
  • Ability to work on own initiative
  • Positive work ethic
  • Attention to details
  • Strong organisational skills
  • Empathy and understanding

We apologize that only shortlisted candidates will be contacted. Thank you

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R22109561 (Mohammed Firdaus Bin Ellias)

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