Market Conduct Risk Analyst (MGR/AVP)
- Employer
- OCBC Bank
- Location
- Singapore, Singapore
- Salary
- Competitive
- Posted
- 18 Sep 2022
- Closes
- 26 Sep 2022
- Ref
- 16919244
- Job Function
- Risk Management
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
Key Responsibilities
Qualifications
Key Stakeholders
Qualifications
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- Perform checks and fulfil all relevant requirements under the MAS Balanced Scorecard Framework for sales representatives and the Bank's policies and procedures.
- Monitor the BSC results, identify root causes of significant lapses and common errors, and pursue remediation.
- Conduct training on vulnerable safeguards and BSC Framework for new hires, and guide new supervisors on BSC checks and complaint investigation.
- Provide independent review of customer complaints relating to investment sales.
- Keep checks current with developments in the regulatory environment and the internal processes and systems.
- Automate independent sales audit workflow by leveraging on RPA, system automation and AI.
Qualifications
Key Stakeholders
- Branch Banking
- Regulatory Compliance Unit
- Customer Assurance
- External vendor for customer survey and mystery surveys
Qualifications
- Degree with minimum of 3 years of sales compliance experience in the banking sector.
- Good level of knowledge of the regulations governing the sale of investment products to retail customers (egs. Financial Advisory Act, MAS Guidelines on Fair Dealing).
- Attention to detail and excellent analytical skills.
- Great computer skills (egs. Microsoft Excel, Word, PowerPoint, programming skills)
- Strong interpersonal, written and oral communication skills.
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