Programme Manager - Digital Business Services

Singapore, Singapore
Not Specified
20 Sep 2022
20 Oct 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Programme Manager.

Principal Responsibilities
  • Effectively initiates and shapes the programme, developing the initial business case with the sponsors and obtaining approval to proceed
  • Oversees the development of a well-defined programme plan. Collaborates planning with other stakeholders. Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk
  • Working with Senior Portfolio Managers / Programme Directors / Senior Programme Managers, obtains buy-in, collaborates and influences senior management stakeholders and business partners for all key programme plans, commitments and changes
  • Proactively determine, analyse and identify performance metrics and measurements and dictates improvement plans to track and drive on time delivery and adherence to budget
  • Actively manages and co-ordinates the programme plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits
  • Plans and manages the implementation of the change, to ensure business benefits are realized and that the transition from current state to target state is smooth. Ensuring that the organization and other change audiences are ready, willing and able to function in the new business environment
  • Acts as a change leader with the business leadership and business sponsor -a visible and clear leader for the programme and the delivery of its outcomes and benefits
  • Identifies and removes barriers to programme success
  • Promotes pace and energy within the team and leads by example Capability and People Development •As a role model, encourage collaboration and team work within the country/ programme and with other teams
  • Able to form effective international and multi-disciplinary teams (resources from other project management partners, business partners and externals)
  • Maintain a strong focus on people development and ensure programme resources receive any necessary training and support particularly on the project management frameworks
  • Drive a performance management based culture to improve and drive efficiencies and performance including the effective management of underperformers
  • Leads performance management process around objectives, review and calibration within the country and programme
  • Promotes the Group's Values and strategy by creating a positive work environment and promoting teamwork to drive engagement

  • Proven ability to work across regions whilst maintaining a global perspective
  • Demonstration of commerciality and critical reasoning with strong financial acumen
  • Proven ability to work and build trusting relationships with senior stakeholders and business sponsors
  • Evidence of ability to make key strategic decisions
  • Delivery of large scale complex programmes at pace, developing high performing interchanging teams to support delivery at each stage
  • Strong people and team management experience
  • Proven implementation, change management and benefits realization experience
  • Industry accreditation on Programme/Project Management preferred, e.g. Agile, Scrum Master, PMP
  • Knowledge on best practices/ industry tools to drive innovation, automation and data analytics will be a plus

To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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