Analyst/Senior Officer, Treasures Assistant Service Manager, Consumer Banking Group

DBS Bank Limited
Singapore, Singapore
23 Sep 2022
23 Oct 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

  • Achieve outstanding and high service standards as set out for Wealth platform to provide One-Stop Banking Experience for customers and seamless delivery of full suite of banking services at Treasures Centres and Treasures Safekeeping to further deepen customer relationship, improve customer satisfaction and retention;
  • Drive Service Excellence in the areas of customer satisfaction-customer wait time, problem resolution, customer feedback/escalation/complaint, error rates and driving the Digital edge for banking convenience and ensure that all customers' request are handled on a timely and consistent manner to drive our CSAT results;
  • Comply with regulatory, compliance and internal security audit requirements and inculcate the values within team;
  • Upkeep lounge and maintenance of the various systems -biometric system on access to Treasures Safekeeping Centre and the Card Access System for access to Treasures Centers;
  • Collaborate with internal service partners and external vendors for problem resolution and fulfilment of centres' and operational, logistic and administrative needs;
  • Assist Centre Manager in tasks/activities as and when assigned from time to time e.g. support back-office operational needs (authorisations, call back request to customers), reporting, administration and logistic needs in the efficient running of the centre/business and manpower;
  • Adopt a Growth mindset to continuously seek improvement to upskill, learn, grow, future-proof and contribute to the Organization e.g. involvement in Process Improvement Events and Projects
  • Polytechnic Diploma;
  • Strong interpersonal and communication skills;
  • Excellent customer service skills;
  • Highly meticulous with strong branch banking operational backgrounds, product and services knowledge and good with number skills;
  • Self-motivated team player with good service aptitude, agile and enjoys working in a fast-paced sales environment
  • Proficient PC skills - suites of MS Office
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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