Business Analyst (Client Lifecylce)

Delta Capita
Singapore, Singapore
S$8k - S$11k
28 Sep 2022
26 Oct 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Delta Capita ("DC"), a division of the Prytek Group, is a leading global managed services, technology solutions, and consulting provider with a unique combination of experience in financial services and capability in technology innovation. We design and develop new services and tools and leverage the substantial FinTech portfolio from our parent company, Prytek. Our vision is to 'Reinventing the Financial Services Value Chain', by providing a Business Operating Platform-as-a-Service, a trusted mutualised service for Financial Services, enabling client's business across the value chain. We help our clients reduce costs and improve processes and technology by moving them away from their existing propriety models towards mutualised managed services, enabling a healthier and more performant business.

DC offers the following services:

1. Managed Services

2. Technology Solutions

3. Consulting

Across these global business lines:

• Structured Retail Products

• Client Lifecycle Management

• Post Trade Services

• Pricing and Risk

• Technology Solutions

• Consulting and Solutions

Our Culture

Our DC Values describe how our culture comes to life day-today across the Group and how we work both internally and externally. We believe that our current and future success relies on:

• Innovation

o We embrace diverse perspectives and embed original thinking

o We create new markets and opportunities o We take and apply learning from all of our experiences

• Excellence

• We are relentless in the pursuit of our goals

• We recruit and develop the very best

• We demonstrate passion and commitment in everything we do

• We know our stuff and share it with others

• We do what we say we're going to

• We include listen, understand and empathise

• We collaborate internally and externally to solve problems

• We enable our people and customers to fulfill their potential

• We make a positive, sustainable contribution to our communities

• Trust

• Partnership

Core to our Values is our commitment to ensuring our workplaces and workforce are as diverse and inclusive as possible. We work hard to create a culture where we can all be ourselves, celebrate our differences and realise our full potential.

Job Description:


The role sits in Operations Enablement (OE) hive which is aligned to Ways of Working (WoW) framework, a transformation effort to improve the way we work
• Supports and contribute to a consultative, collaborative, and risk-based approach towards addressing identified risk issues
• Support the development of a culture of open and transparent engagement across teams
• Facilitate a "zero operational loss" and "first time right" culture by servicing as a subject matter expert in areas of responsibility

• Maintain good working relationships with stakeholders and across teams from IMO, Hub and business
• Undertake ad-hoc duties and when delegated by Line Manager

The role requires good understanding of Corporate, Commercial and Institutional Banking (CCIB) client lifecycle, products, and processes to help achieve continuous improvement.

Business Analysis and Design

o Analyse processes and activities along the client life cycle to drive efficiency and effectiveness through elimination, automation, or right shoring opportunities across IMO

o Conduct data analysis to derive the automation or initiative benefits
o Preparation of business case for business initiatives/ projects with clearly defined problem statement, proposed solution(s) and benefit estimation
o Lead requirement finalization and documentation including end-to end process and value stream maps, for process improvement/ automation initiatives engaging with cross functional teams (frontline, IMO, Products, T&I etc.)

o Engage with business stakeholders and find creative solutions to complex BAU issues

Project Governance

o Promote ways of working (WoW) agenda through agile project management and delivery
o Develop and maintain initiative/project/ sub-project backlog and in-flight tasks, provide status updates, and escalate impediments

Change & Transformation

o Engage with stakeholders across countries globally on requirements and deliverables
o Mitigate and resolve risks and issues which may impair delivery o Support and coordinate user acceptance testing (UAT), liaise with technology teams to ensure deliverables are tracked to actual requirements

People and Talent

• Provide effective orientation /guidance to new Joiners on the policies/procedures/processes to ensure their successful assimilation into the team and the organisation
• Develop and implement a personal learning plan with team manager, to attain necessary competencies
• Successfully complete milestones as laid out in implemented personal learning plan

Risk Management

• Ensure a full understanding of the risk and control environment in area of responsibility
• Channel relevant risks, issues, and escalations to the correct forums on a timely basis; provide risk control and process owners the relevant information to facilitate decision-making and risk management
• Support the development of a compliance culture, undertake compliance monitoring through the Operational Risk Framework
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
• Ensure all activities are done in line with the laid down Departmental Operating Instructions (DOI) / Roles & Responsibilities and other procedures that are rolled out from time to time. Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Ensure all internal policies and procedures are implemented with the group policies, local legal and regularity guidelines


• Deliver effective governance, oversight and controls in the team and, if necessary, oversee changes in these areas
• Build awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
• Deliver 'effective governance'; capability to challenge fellow colleagues effectively; and willingness to work with regulators in an open and cooperative manner

Regulatory & Business conduct

• Display exemplary conduct and live by the Group's Valued Behaviours and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Conduct Principles: Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

The Ideal Candidate

• 6 - 8 years as a Business Analyst/ Consulting professional with background in business process re-design and process documentation
• Ability to independently work with the business stakeholders/ request providers to understand the project scope and requirements and translate them into work breakdown structure as part of the project deliverables
• Experience in managing large scale cross functional, multi geography transformation projects with exposure to Target Operating Model Design
• Automation and process re-engineering experience
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