VP/AVP, Regional Digital Product Lead, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Job Purpose

Digital revolutions are set to change the way we live, work and play. That's why we've spared no effort in ensuring we are at the forefront of this new generation.

Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.

Regional Digital Product team works closely with colleagues across markets from Product, Technology, Delivery, Design & Marketing to make digital banking a joyful experience for our customers and employees.

Regional Digital Product Lead's responsibility straddles across functions to ensure marketability, feasibility and viability of new products and services launched across countries. The role assumes ownership for the delivery as well as commercial success of digital product roadmap by driving business & experience targets. The role owner also plays an important part in re-using regional capabilities to drive efficiency in builds and tech resiliency.

Responsibilities

• Regional ownership of digital product management in emerging markets across Wealth, Deposits, Payments & Customer Experience.
• Plan & develop digital strategies for business segments (Affluent, Emerging Affluent/Upper Mass) to increase customer viability in digital banking, as the preferred channel of choice in key emerging markets for convenience, accessibility, reliability & customer satisfaction.
• Collaborate with the UX/design, marketing, analytics, technology, compliance/legal, operations, and lines of business stakeholders to understand the feasibility and subsequent deliverability solutions.
• Support Country Business teams & other support functions to develop & implement new/enhanced services, plug functionality gaps & commercial success of the products towards 'Path to Profitability'.
• Own ATE metric with country stakeholders to drive higher digital adoption and deliver cost efficiencies, performance & distribution capabilities on digital platform.
• Leverage regional initiatives like DDOM, Design for Trust and Personalisation in digital roadmap to create distinctive competitive advantage.

Requirements

• Minimum 8-12 years of working experience.
• Passionate about Best In Class customer experiences.
• Ability to engage & influence senior stakeholders.
• Ability to influence & inspire.
• Proven track record in working in high pressure environments.
• For this particular role, specific focus will be to support India and Indonesia on Digital Product. Understanding of retail and wealth segments in India & Indonesia is a plus.
• Knowledge of Mobile & Internet capability - with previous work experience in this field.
• Ability to drive customer traction and usage.
• Consumer Portfolio management background - a big positive.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.