L2 Technical Support Analyst

Employer
Credit Suisse
Location
Singapore, Singapore
Salary
Competitive
Posted
02 Oct 2022
Closes
22 Oct 2022
Ref
17143849
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.

We Offer
To provide first & second level applications support for all applications that the team is supporting. Provide on-site and dial-in support as required in solving application issues.
Serve as second level (L2) technical production support to the Back Office (Group Operations) division, comprised of multiple investment banking applications that cover Trade Settlement, Client Confirmation, and Asset Servicing business functions.
Provide timely and efficient technical support for the settlement, confirmation and asset servicing applications. Extend knowledge and develop expertise in specific systems and business areas. Provide expert opinion on issues and queries affecting the functionality and design of the systems being looked after. Develop an understanding of technical or business drivers and strategies that drive the direction of departmental or client initiatives.
Perform deep-dive investigations on complex system issues, provide solutions, and put forth proactive measures wherever applicable. Act as a liaison between end users and various IT teams (application development, infrastructure support, etc) on all application support related queries
Collaborates with Service Continuity and Business Continuity Management (BCM) teams to plan and manage execution of Events like DR, Process Flow Tests, QMW and Emergency Patching of Production Environment.
Engage with and solicit feedback from clients on new products, applications and platforms. Work with clients to ensure their needs are being met every day.
Capture and assess the severity of major incidents affecting the various applications supported. Manage the expectations of all impacted parties, come up with relevant action items, and prioritize these accordingly.
Provide mentoring, training and guidance to colleagues in order to improve the technical and process knowledge within the team.
Your future colleagues

You will join the team with the overall mission to deliver solutions which meet the firms' strategic ambitions for a consistent, centralized and optimized approach to development throughout the bank. We invite you to become part of an inspiring team with many highly skilled specialists and have the opportunity to work in an agile oriented, globally distributed environment. We work closely together with dedicated Business and IT professionals and are involved in many grass root projects.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values.

You Offer

N/A - pending TWWW agreement

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.
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