Executive Director, Personal Loans

Standard Chartered Bank
Singapore, Singapore
06 Oct 2022
08 Oct 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
The Role Responsibilities

The role holder is responsible for leading the development of global Personal Loan strategies and budget for portfolio management of Existing to Product ("ETP") customers within the context of the wider global Credit Cards & Personal Loans ("CCPL") strategy.
This includes agreeing these strategies with the relevant region and country level stakeholders, along with associated financial and non-financial targets and periodically reviewing performance against these targets in line with the Group's performance management frame-work.
Country CCPL Heads are accountable for the PL ETP portfolio profitability, NTP customer acquisitions and overall PL performance. The role holder is concurrently held accountable for the results, financial and non-financial of the ETP global PL portfolio strategies and profitability.

The role holder is accountable for managing ETP PL product characteristics, and for defining and overseeing portfolio management strategies and delivery technologies that satisfy the needs of the business, and are in compliance with all applicable regulatory requirements, including:
  • Leveraging advanced analytics and collaborating with risk teams to provide thought leadership on risk and pricing frameworks to enable markets to deploy portfolio management strategies that are EVA accretive and within risk appetite.
  • Leveraging analytics and collaborating with regional and country teams to track portfolio performance and identify opportunities for performance enhancement.
  • Support balanced growth and return optimization by setting product and portfolio standards.
  • Support balanced growth and returns optimization by and life cycle portfolio management tools including top-ups, margin, cost and return management, and coding these into PPGs.
  • Collaborate with key stakeholders in the RB organization to provide support in the market and direction around new customer and portfolio opportunities and execution upon them.
  • Collaborate with key stakeholders to help develop relevant products and propositions for the target client segments.
  • Work closely with:
    • RTOB team
    • Distribution teams
    • CPBB teams
    • Partnerships distribution
to create global scale and innovation to grow the business at scale.
The role holder is responsible for:

  • Will engage with risk control owners and / or group policy owners for the implementation of policies and control standards set by them.
  • Ensuring appropriate portfolio management and ETP procedures and controls are in place to operate within the group credit and operational risk tolerance and appetite.
  • Defining and driving global (versus local) regulatory and compliance standards for managing CC ETP customer relationships, and working closely with markets to ensure they are met.
  • Building the right conduct culture in managing ETP customer relationships.
  • Deliver a framework for PL portfolio management to track effectiveness and efficiency.
  • Collaborate across the RB organisation to identify, prioritize and design processes for rationalization, simplification, standardization and digitization for effectiveness, efficiency and market relevance.
People & Talent
  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations and work in collaboration with partners.
  • Ensure holders of all critical functions are suitably skilled and qualified for their roles, including effective supervision in place to mitigate any risks.
Risk Management

  • Collaboratively partner with risk teams to ensure risk management procedures and processes are effectively implemented to operate within operational and credit risk appetite.
  • Partner with country CCPL teams for a robust risk management environment by identifying key risks and issues and ensuring effective mitigating procedures and controls are implemented.
  • Work collaboratively with countries and functions to ensure any audit findings are suitably rectified.
  • Develop and implement a clear structure of accountability to ensure team members can perform their roles successfully and there is clear oversight and decision making, including by relevant Committees.
  • Take responsibility for assessing the effectiveness of arrangements to deliver effective governance, oversight and controls in business, and if necessary, oversee change in these areas.
  • Maintain an awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role.
  • Take responsibility for delivering 'effective governance' and to challenge fellow executives effectively
  • Work with regulators in an open and cooperative manner.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct .
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the CCPL business to achieve the outcomes set out in the Bank's Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Key stakeholders
  • Global CCPL Team
  • Country CPBB Heads
  • Country CCPLGMs
Other Responsibilities
  • Leverage the opportunity provided by Corporate Social Responsibility to enhance to Group's internal and example reputation and indirectly influence the bottom line
  • Embed Here for good and Group's brand and values across Retail Bank
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate
  • Post Graduation / MBA.
  • 12 plus years of financial services experience, with 8+ years in personal loans / consumer lending.
  • Personal Loans Portfolio Management experience, across channels and business models.
  • Strong understanding of analytics and solid numerical skills.
  • Good interpersonal, negotiating and influencing skills.
  • Positive attitude, high energy, ability to work under pressure and to tough deadlines
  • Lead and energize people
Role Specific Technical Competencies
  • Personal Loans
  • Analytics
  • Business Strategy
  • Business Models
  • Personal Loans Portfolio Management
  • Product Profitability Management
  • Credit Risk Management
  • Operational Risk Management
  • Direct Marketing
  • General Management

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
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