Client Service Analyst - Hybrid

Job Description

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience.

We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.

Job Description

The Client Service role is a junior level position responsible for delivering excellent Client Service for clients across Asia Pacific. The overall objective is to support the firm's client trading across a broad range of listed futures & options, OTC & FX PB products. The individual will contribute to enhancing the operational relationship for clients, and drive Client solutions through Local, Regional & Global initiatives as well as measuring service through metrics and client feedback.

Responsibilities:

Core responsibilities of FCX Clients Service role include but not limited to the following:

• Key point of contact for Clients leveraging expert business, industry, and operational knowledge to identify value added client solutions.
• Liaise with ETD & OTC Clearing and Margin Operations teams to resolve Client trade bookings and allocation, margining, commissions & fees issues in timely and accurate manner
• Daily review of Clients' statements and reporting and Margining of Clients' Futures & OTC positions cleared with Citi
• Responsibilities also include integrity of account opening / on-boarding activities, to ensure timeliness of account setup and data quality
• Ensures legal, regulatory and operational control requirements are maintained across their assigned diverse complex customer base on an ongoing basis
• Performs Risk Controls Self Assessments (RCSA) testing to ensure dynamic controls.
• Participate with Sales Originations, Relationship Sales, Implementation, Operations teams for new Client on-boarding and additional account openings
• Helps to identify the source/cause of significant customer issues so that they can be eliminated
• Participate in change initiatives designed to enhance client experience, operations scalability and controls

Basic Qualifications:

• 1-3 years relevant experience
• Effective verbal and written skills
• Effective communication and analytical skills
• Excellent communication and interpersonal skills
• Strong team player who works well in a global and regional team environment
• Ability to influence change and implement process improvements is essential

Education:

• Bachelor's/University degree or equivalent experience

Preferable qualifications:

• Exposure to one or more of the following would be preferred; Exchange Traded Derivatives, OTC Clearing , Collateral Management and or Prime Brokerage
• Exposure to key industry systems, e.g. GMI, OCR/EGUS, Oasys, Omgeo, Cloud Margin
• Experience in metrics and management reporting
• Additional Asian language skills such as Japanese, Mandarin Chinese, Korean would be beneficial

Job Description

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience.

We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.

Job Description

The Client Service role is a junior level position responsible for delivering excellent Client Service for clients across Asia Pacific. The overall objective is to support the firm's client trading across a broad range of listed futures & options, OTC & FX PB products. The individual will contribute to enhancing the operational relationship for clients, and drive Client solutions through Local, Regional & Global initiatives as well as measuring service through metrics and client feedback.

Responsibilities:

Core responsibilities of FCX Clients Service role include but not limited to the following:

• Key point of contact for Clients leveraging expert business, industry, and operational knowledge to identify value added client solutions.
• Liaise with ETD & OTC Clearing and Margin Operations teams to resolve Client trade bookings and allocation, margining, commissions & fees issues in timely and accurate manner
• Daily review of Clients' statements and reporting and Margining of Clients' Futures & OTC positions cleared with Citi
• Responsibilities also include integrity of account opening / on-boarding activities, to ensure timeliness of account setup and data quality
• Ensures legal, regulatory and operational control requirements are maintained across their assigned diverse complex customer base on an ongoing basis
• Performs Risk Controls Self Assessments (RCSA) testing to ensure dynamic controls.
• Participate with Sales Originations, Relationship Sales, Implementation, Operations teams for new Client on-boarding and additional account openings
• Helps to identify the source/cause of significant customer issues so that they can be eliminated
• Participate in change initiatives designed to enhance client experience, operations scalability and controls

Basic Qualifications:

• 1-3 years relevant experience
• Effective verbal and written skills
• Effective communication and analytical skills
• Excellent communication and interpersonal skills
• Strong team player who works well in a global and regional team environment
• Ability to influence change and implement process improvements is essential

Education:

• Bachelor's/University degree or equivalent experience

Preferable qualifications:

• Exposure to one or more of the following would be preferred; Exchange Traded Derivatives, OTC Clearing , Collateral Management and or Prime Brokerage
• Exposure to key industry systems, e.g. GMI, OCR/EGUS, Oasys, Omgeo, Cloud Margin
• Experience in metrics and management reporting
• Additional Asian language skills such as Japanese, Mandarin Chinese, Korean would be beneficial

Job Family Group:
Operations - Transaction Services

Job Family:
Cash Management

Time Type:
Full time

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