L2 Technical Support Analyst

Credit Suisse
Singapore, Singapore
15 Nov 2022
06 Dec 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.

We Offer
This role provides second level (L2) technical production support in the back office (Operations IT) division that hosts multiple business processing applications that are both in-house and vendor developed software platforms. These business applications process trades, settlement, payment, and client confirmations for Derivatives (Futures/Options) products for the investment banking division.
This role & responsibilities includes,
• Provide timely and efficient support of the various trade or settlement processing applications
• Proactively seek to minimize potential application support problems through root cause analysis and monitoring
• Understand and debug the logs and where required source code to find bugs and issues to be fixed by development teams (L3)
• Opportunity to learn and troubleshoot functional domain queries in the Investment banking processes
• Act as a liaison between CS business OPS (Operations) users and various IT teams (App Development, Infrastructure etc) on all support related queries
• Provide onsite and remote users support for the various business functions supported
• Provide off-hours support including weekend on rotation
• Maintain effective communication to the internal/external clients to understand their application related issues/queries/problems
• Acquire knowledge on the various CS applications, document the same where does not exist and train the peers
Your future colleagues

Production Support is an essential function within the bank. The Ops Tech production support team provides effective structured technical support for multiple back office applications. We are responsible for problem solving and root cause analysis for production issues. Support works closely with the application users, third party vendors, infrastructure teams, and other Credit Suisse groups to provide an optimal level of support.
The role will provide a long term career path within the organization and increased future responsibilities.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values.

You Offer

N/A - pending TWWW agreement

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.
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