L2 Technical Support Analyst

Credit Suisse
Singapore, Singapore
15 Nov 2022
06 Dec 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.

We Offer
As a part of role, your responsibility includes:
• To provide hands-on second level support for all applications that the team is supporting. Provide on-site and dial-in support as required in solving application issues
• Should be an excellent communicator with an ability to work across teams globally and with management
• Able to manage production incident life cycle, performing root-cause analysis and follow through till resolution co-coordinating with Development and Infrastructure teams
• Oversee vendor team's compliance with the contracted service in terms of SLAs when logging, addressing and/or raising incidents and requests, for individual application / suite of applications. Work with Vendor to address areas of non-compliance
• Provides second level (L2) of support for Settlement Suite of applications for APAC locations for Cash Securities support team. This role requires business and technical production support of back office Settlement systems across APAC branch locations. It involves application issues analysis, trouble-shooting user queries and providing resolution
• APAC application support role, working from home (Only in Pandemic situation) and Physically in Singapore Changi Business Park Office
• FTSS support from India and Singapore, providing support for all the APAC branch location from 7 AM Singapore Time until 11:30 PM Singapore Time (On rotational basis)
• Week-Support, On call support during Singapore night time in case of issues/incidents.
Your future colleagues

Group Chief Technology Officer (GCTO) is a global organization of over 6'000 staff aligned to the product suite that supports Information Technology infrastructure (e.g. mainframe, servers, connectivity, desktop, mobile, Lync, and voice). It encompasses support for all Credit Suisse IT infrastructure requirements. Group CTO Chief Operating Officer (COO) team provides the leadership and operational processes necessary to deliver financial discipline and operating efficiency. It ensures that CTO has the proper operational policies, controls, and governance, administrative and reporting procedures, communications strategy, and human capital programs in place to effectively grow the organization. It accomplishes this through a process driven approach guided by the strategic objectives of Group CTO.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values.

You Offer

N/A - pending TWWW agreement

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.
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